Please send me the candidate resume at [EMAIL PROTECTED]
Skill:. Help Desk
Location: Chicago (Only Local or Who can come for F2F)
Duration: 12 Months
Responsible for supporting Audio Conferencing, Remote Access (VPN and
Citrix), and Teleworkers in a 24x7x365 environment.
Level 2 support of global Remote Access solutions
Global Account Creation for Audio Conferencing, Remote Access solutions
Ability to work in a fast-paced, high pressure environmentUser training,
Database Maintenance, Crisis Management
Administration and support of audio conferencing service.
Administration and support of calling card application.
Maintenance of accurate records.
Liaison with user departments to ensure their requirements are met.
Liaison with other members of the Voice Team for problem resolution.
Liaise with supplier (Avaya) to log and monitor system failures.
Excellent communication skills - Required.
Home network wireless skills -Required.
Time is divided between troubleshooting on the phone (75%) and account
A+ and Network+ certifications are highly desirable
Shift Work RequiredInitially for training (length depends on candidate but
is normally 6-8 weeks) - shift will be 10 am to 6 pm Mon - Fri.
Post training is Shift work - Wed to Fri 6 AM to 6 PM - alternating every 3
months to 6 PM to 6 AM.
(A Pioneer in Information Technology Services)
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