Please send me the resume at  [EMAIL PROTECTED]

Skill: Developer Analyst

Location: NY

Duration:Long term

*Major Purpose of Job:*

The Developer Analyst will assist company in supporting BMC Incident
Management , Problem Management and Change Management – V9.6

*Essential  Job Function:*

The candidate will be called upon to perform the tasks below.  The main
functions are listed below.


1.                  Knowledge with the configuration and setup of workflow
for capturing and assigning Incidents & Work Orders (tickets)

2.                  Setup and configure business rules to process workflow
requests and tickets

3.                  Experience with the configure and integrate skills based

4.                  Document business rules and skills based routing

5.                  Develop administrative training plan

6.                  Mentor and train NYPA IT Help Desk resources as needed

7.                  Familiar with Knowledge Management

8.                  Assist in creating simple end user documentation

*Required Skill:*

Minimum of six (6) years prior demonstrated experience

1.                  BMC Service Desk 8.x and above

2.                  Recent experience with BMC Incident Management & Crisis

            Management v9.6

3.                  Strong problem determination

4.                  Strong problem solving

5.                  Strong communication skills

6.         Ability to assess priorities and to adapt to rapidly changing

            and diverse drivers

7.         Logical and physical integration design skills

8.         Ability to describe complex situations in simple terms, taking

            into consideration the audience

9.         Ability to configure SDE Surveyor

10.       Working knowledge of Configuration Management

11.       Strong communication skills


Technical Recruiter
(A Pioneer in Information Technology Services)

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