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Please reply to [EMAIL PROTECTED] Hi Partner Hope you are doing great please send matching profile to the below requirements from my Prime vendor. Thanks in advance. *Job Title*: *Application Support Deskside Services* *Location*: La Jolla, CA *Duration*: 12+ Months *Rate:* OPEN - DOE *Description:* Provide technical and application level support as specified for both local and global applications after they are transitioned into a support status. Applications supported are those geared towards supporting the business side of the operations. *Implementation:* Work with Project Managers and Informatics colleagues in successfully transitioning applications into production support. This includes ensuring that adequate training, documentation and support plans have been provided from the project management team prior to taking over production support responsibilities. *Customer Relationship Management:* * Offer proactive support to increase customer comfort and expertise in using applications. * Ensure the highest level of customer care professionalism. * Develop and maintain a sound knowledge of the business processes operating in designated customer domains. * Evaluate business needs and recommend solutions. *Requirements:* *Experience & Education:* * Bachelor's Degree in Business, Computer Science or related field preferred. * 2-5 years working experience supporting technology/applications. * Customer Service experience in IT, Pharma or other industry. *Technical:* * Experience with supporting web design applications / HTML. Experience with Documentum and/or Livelink technology would be an advantage. * Ability to administer and support Microsoft SharePoint 2003/2007. * Ability to support and administer client based applications operating in a windows environment. * Ability to manage and troubleshoot issues related to Application Servers and Web Servers. * Ability to work within a Call Management system when troubleshooting/solving problems. *Soft Skills:* * Ability to work in a support related role with a heavy focus on providing top customer service. * Strong interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences. * Must work very well as a team player, interfacing with customers, development staff, Help Desk personnel and escalation levels of support. With Regards Deep Sagar Reddy AMZUR Technologies, Inc || Phone: 813-600-4060 Ext-124 || Fax: 813.774.7819 || Email: [EMAIL PROTECTED] || Yahoo IM: deep2k1sagar || Website: www.amzur.com || Note: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to email@example.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---