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Hope you are doing great please send matching profile to the below
requirements from my Prime vendor. Thanks in advance.
*Job Title*: *Application Support Deskside Services*
*Location*: La Jolla, CA
*Duration*: 12+ Months
*Rate:* OPEN - DOE
Provide technical and application level support as specified for both local
and global applications after they are transitioned into a support status.
Applications supported are those geared towards supporting the business side
of the operations.
Work with Project Managers and Informatics colleagues in successfully
transitioning applications into production support. This includes ensuring
that adequate training, documentation and support plans have been provided
from the project management team prior to taking over production support
*Customer Relationship Management:*
* Offer proactive support to increase customer comfort and expertise in
* Ensure the highest level of customer care professionalism.
* Develop and maintain a sound knowledge of the business processes operating
in designated customer domains.
* Evaluate business needs and recommend solutions.
*Experience & Education:*
* Bachelor's Degree in Business, Computer Science or related field
* 2-5 years working experience supporting technology/applications.
* Customer Service experience in IT, Pharma or other industry.
* Experience with supporting web design applications / HTML. Experience with
Documentum and/or Livelink technology would be an advantage.
* Ability to administer and support Microsoft SharePoint 2003/2007.
* Ability to support and administer client based applications operating in a
* Ability to manage and troubleshoot issues related to Application Servers
and Web Servers.
* Ability to work within a Call Management system when
* Ability to work in a support related role with a heavy focus on providing
top customer service.
* Strong interpersonal and communication skills with the ability to build
relationships, influence outcomes, and to deliver effective presentations to
a variety of audiences.
* Must work very well as a team player, interfacing with customers,
development staff, Help Desk personnel and escalation levels of support.
Deep Sagar Reddy
AMZUR Technologies, Inc
|| Phone: 813-600-4060 Ext-124 || Fax: 813.774.7819 || Email:
[EMAIL PROTECTED] || Yahoo IM: deep2k1sagar || Website: www.amzur.com ||
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