Hi Partners,


Greetings from MetaPro USA,

Send resumes to only at [EMAIL PROTECTED]




**
*IVR Application Developer/ Engineer*

*IVR Application Developer/Engineer*

*Location: Phoenix, AZ*

*Duration: long term*

*Rate: OPEN*

We are looking for a skilled and dedicated IVR Application
Developer/Engineer to be responsible for the design, development,
implementation, and support of IVR solutions. The ideal individual will
possess the following skills:

4-6 years experience developing IVR solutions for Nortel's Media Processing
Server 1000 (MPS 1000).

Advanced knowledge of *CTI, IVR, call recording and workforce management
technologies*.

Communication, organization skills, time management, demonstrated leadership
skills, coaching and development, conflict resolution

*Supports 3 Nortel MPS 1000 Systems in 3 Locations. Each site is comprised
of 2 Unique MPS 1000 Systems of 192 ports*.

Develop new IVR flows and applications as well as maintain existing flows
and applications.

Troubleshoot and resolve issues that arise in the IVR applications and
flows.

In the event of a failure across all platforms, direct call traffic directly
to the customer's front line Call Center based on Published Toll Free
directory.

Prepares cost and time estimates for customer requested changes and new
application development.

Works with the assigned project manager to prepare project plans and
contingency plans, and monitor and controls project activities against these
plans.

Provide implementation and operation alongside other internal Nortel IVR
Engineers and 3rd party vendors performing IVR development

*This person will be onsite in the client facility in Phoenix, AZ* and will
interface with management and support personnel in Sacramento, CA.

This person will also be working with personnel in Southfield MI and will be
required to make onsite visits to meet with the customer when required
(approximately quarterly).

A Bachelor Degree in Computer Science, Management Information Systems or a
directly related field from an accredited college or university.

Other combinations of education and experience that could provide the
necessary knowledge, skills and abilities to perform the job may be
considered.




-- 
Thanks & Regards, Sunil, MetaPro IT Solutions, Tel: - 913-538-5491
Email: [EMAIL PROTECTED] Yahoo IM: DTechRecruiter

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