*Please be sure to provide the following, otherwise your candidate will NOT
be submitted:  *

·          *Write up of the candidate (Why he/she is perfect for the
requirement), *

·          *Full legal name, current location, contact number, *

·                   *Availability, and Rate*

·          *Current Visa Status*

·         *All candidates must be able to do in-person interview if
requested by the client at their cost.*

Following are the details of the opportunity:

 *Duration:  7+months*

*Location:  San Francisco, CA   *

*Rate:  Do not exceed $50/hr*

*Job Classification:  Business Systems Consultant*

 *We have an immediate need for an Online Product Services Manager*


The Product Service Manger (PSM) works with respective business proponents
and third party vendor contacts in the execution of established service
level agreements and established escalation procedures to ensure 7x24
availability to online customers. Furthermore, the PSM facilitates problem
resolution discussions as negative trends or system performance degradation
develops. The PSM will engage technical resources including Production
Support Group system engineers, development resources, appropriate
Middleware groups, and Technology Information Group resources to resolve
online and batch-related issues.

 *Roles & Responsibilities*

*1. Manage the availability of products*

·         Track outages focusing on isolation of the root cause.

·         Facilitate outage calls to expedite and drive resolution

·         Attend Issue Analysis meeting to ensure that system outages are
properly addressed and actual customer impact is identified and reported

·         Follow-up on action items resulting from the Issue Analysis
Conduct business and technical meetings.

·         Engage technical teams to address any system issues

·         May participate in maintenance changes including writing a game

·         May review game plan with technical resources to ensure all steps
have been captured

·         May secure resources, coordinate, and lead game plan installation
as necessary

 *2. Identify trends and problems as they relate to customer experience and
system performance of the product platform.*

·         Review problem tickets, on-call and event logs, and other reports
and tools including General Nelson, OVO alarms, EACO logs to identify
existing or potential system problems.

·         Coordinate problem resolution with appropriate production support
groups or development teams

 *3. Reports*

·         Weekly written resolution recap of all problem tickets relating to
the product platform and associated products is required

·         Event summaries of major events happening between weekly recaps is

·         Monthly, quarterly, and annual recap reports and presentations are

 *4. Participation*

·         Participate in the product release meetings to ensure changes to
escalation documents, General Nelson tests, or Service Level agreements are
documented to ensure continued 7x24 support post-implementation

·         Updates escalation documents, General Nelson test, and SLA
agreements as necessary.

·         Review business requirements documents, technical specifications
document, system diagrams, contracts, and other pertinent documents for

·         Develop new escalation documents detailing escalation path and
contact information as required

·         Participate in product implementations as required

 *Minimum Qualifications*

·         4 year degree and 5-7 years of related industry experience

·         1+years of experience with General Nelson, Tea leaf, Linborg, OVO,
Transmon and Netcool.

·         Excellent verbal and written communication skills Must be an
expert in the MS Office Suite of products Excellent troubleshooting skills
Must be business relationship savvy!

·         Strong initiative and follow through

 Platform and Skill Set Expertise:

Analysis Skills : Business Analysis

Thanks & Regards
Confab Systems, Inc

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