*Reply to sudhak...@expertus.com

*Hi, *

Warm Greetings. We are currently looking for a strong – *Technical Support /
Analyst with ITIL Expertise.* * *Below is the requirement in detail.

*Assignment Details:*

*Location*:*  **Stamford**, CT*

*Duration: 6 + Months*

*Rate: Open but competitive.*

* *

*Required Skills:*

*Position Title:   Technical Support / Analyst with ITIL expertise*

*Technical SKILLS*

- Must have *L2 Support* *experience*

- Strong *SQL*, *UNIX* and *ITIL* framework experience

- *Excellent Communication* skills a MUST

- *ITIL Certification* a *huge plus* to have

*Responsibilities* -

- Managing incident management team which is responsible for providing
Operational Service Desk, Service Desk and incident management services.
Main responsibilities of this team is register and classify received
incidents and undertake an immediate effort to restore IT Service as quickly
as possible.

- Producing Management Information reporting on the performance of the team
and volumes and attributes of Incidents logged.

- Ensuring  Incident  Management  interacts  efficiently  with  the other
Service  Management  disciplines  like  Problem Management and Unix database

- Ensuring Knowledge procedures are available and maintained in Knowledge

- Responsible for all incidents logged onto the *Remedy* system for our
group, providing regular updates and reports to senior management on the
status of major incidents and requests for services.

- Recommend identifications of frequently appearing issue to Problem
Management team for fixes

*If the above requirement interests you, please do send information in the
format given below with latest resume as word document ASAP.*

* *

*Full Name*

*Current Location [City, State]:*

Immigration Status:

Sub Contractor / Employer Name ( if on C2C) :

         Rate on  W2/C2C (all inclusive):

Currently Working [Y / N]:


Contact Numbers [please provide all]:

E mail Address:

Notice period:

Last four digits of SSN

With Regards


* *

*Sudhakar T   |   **Expertus* <http://www.expertus.com/>**


*Executive - Recruitment*

650.353.2090 (direct)

732.875.0575 (fax)



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