Here is a hot requirement for *< Technical Support/Desktop Support - New
York - 3 Months >.* Please let us know if you have any suitable consultants
available for the earliest client submission.

*Position: *Technical Support/Desktop Support

*Location: *New York

*Duration: *3 Months

*Job Description:*

   - This role is for an Ion services analyst within the Application Support
   Group (ASG).
   - This group is for a web-based trading and analytics application being
   built within CLIENT's Fixed Income Trading group.
   - The Ion support group is responsible for end-to-end support of the
   production environment including.
   Documentation of the Ion environment, processes and procedures.
   - Management of Ion releases from alpha to prod.
   - Management of Ion environments from test to prod.
   - Incident management of Ion issues.
   - Implementation of best practice, change management processes and
   procedures relating to the Ion environment.
   - The successful hire will play a key role in delivering and managing
   time critical Ion projects within the development lifecycle.
   - Provide point Ion knowledge resource for all members within the
   development team, to ensure successful development of the Matrix franchise
   and product.
   - The role requires excellent communication skills with the ability to
   talk with both technical and non-technical staff.

*Skills Required:*

   - Minimum 3 Years supporting Ion front office products (MMI/Poskeep) .
   - Minimum 3 Years experience of supporting CS/Daemon platforms in global
   - Excellent knowledge of Ions D2C protocol and API.
   - Experience of developing and documenting support processes.
   - Good understanding of TCP/IP.
   - Proven troubleshooting skills in a support environment.
   - Analytical working style.
   - Excellent client communication skills.
   - Strong sense of commitment and drive towards problem resolution.
   - Professional ownership of all Ion issues from inception to conclusion.
   - Team player.
   - Experience of work in a fast paced, dynamic environment
   Skills Desired.
   - Financial industry experience, preferably with front-office systems,
   including Bond math and pricing.
   - Web application and infrastructure support experience.
   - Familiarity with network topologies including firewalling, NAT.
   - Familiarity with popular RDBMS (Sybase/DB2).
   - Experience of scripting languages (Perl/Tcl/Shell)

Staffing - Manager

ConfiMinds, LLC.

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