*Please make sure the resume consists of all the skills required. Send resumes at souja...@icynergyit.com* **
* * * **Delaware 6 months * * * *Description* Telephony Analyst will support voice operational initiatives, projects, and baseline work. The telephony analyst needs to be highly skilled in call centre environments with expertise in Avaya Communications Manager, Avaya IVR(VoicePortal), Modular Messaging, Fault & Performance Manager, *Avaya VoIP* & CMS environments. Verint call recording system administration experience is a plus. *Skill Sets* Person must have 7+ years working experience with Contact Center software, ACM, MM, CMS and VoIP environments. Must be familiar with a range of carrier services and voice systems in North America. *Certifications are a PLUS but not required.* Avaya certified ACA, ACS, ACE. Certified on Avaya products - G3R, ACM, FPM, Modular Messaging, CMS. -- Thanks and Regards, Soujanya iCYNERGY --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
