Hi, This is Hareesh from Sriven Infosys Inc. Kindly send me your consultants updated Resumes for the below requirement ASAP.
Please reply me at : hare...@sriveninfosys.com Title : Pega CTI Architect/Developer JOB DURATION : 6 Months LOCATION : Pasadena, CA Need H1B Copy F2F After initial Phone Screen Need two professional references from recent project of managerial level Job Description: a.. Development activities such as applications configuration and coding to meet client/user specifications, conducting non-routine maintenance activities and guiding lower-level teammates. b.. Design and develop complex CRM application interfaces with Mainframe, web and client server based legacy systems. c.. Analyze current work flow and recommend optimization as we build new application / releases to cater to MSCC business users d.. Work closely with business partners to understand their changing needs and make appropriate recommendations to project scope and approach e.. Establish work breakdown structure and work plan related to development activities and manage day-to-day activities involving development team per the established work plan f.. Communicate project status effectively on a periodic basis. g.. Identify and manage risks and issues, including the development and implementation of appropriate mitigation actions. h.. Use business and technical knowledge to conduct highest level analyses regarding program/application/system and making strategic recommendations to management. i.. Estimate project requirements internally and externally (internal staffing, client and vendor resources, etc.) j.. Troubleshoot technical problems and conduct analyses for efficient program/ application solutions which support client business processes and functional requirements. Qualifications/Skills: a.. Bachelors degree in Computer Science or equivalent experience b.. 4 - 6 years experience in the design and development of complex applications. (Preferably in the Contact Centers) c.. Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems d.. Preferred knowledge of healthcare business across all infrastructure areas required. e.. Strong understanding of Software Development Lifecycles f.. Strong written, oral communication, analytical, organizational and interpersonal skills g.. Must have a positive attitude and the ability to work and communicate with clients, other IT staff, vendors, external partners, System Integrators etc. h.. Ability to maintain standards, prioritize project work to meet customer's needs. i.. Experience in implementing CRM, BPM and other Contact Center application systems (i.e. Pegasystems, Chordiant). j.. Ability to perform software design and development experience to include RAD, RUP, CVM framework. k.. Ability to work in a fast-paced and dynamic environment, with limited supervision. l.. Experience in the Healthcare industry/domain. m.. Familiarity with Mainframe, UNIX and Windows systems architecture. n.. Experience with Databases: Oracle, DB2, Application and Web Server technologies. o.. Familiarity with any healthcare applications is beneficial. p.. Must have experience in designing/developing SOAP based web services, amber point proxy configuration, J2EE architecture, JSP, Java Script, .NET and CSS. q.. Experience with ETL processes and working with Data ware house OLAP application such as Merced or Business objects is desired. r.. Proficient with Oracle PL/SQL development and Unix shell scripting. s.. Experience with Pega PRPC/CPM tool t.. Experience with Pega Call Server and CTI Integration u.. Knowledge of telecommunications network infrastructure including trunking, T1, VoIP and other advance network services. v.. Working knowledge of ACD (Nortel) programming, ACD report development, ACD configuration, Nortel Meridian / MAX and Pega (CRM) call server configuration. w.. Knowledge and experience with integration of IVR and WEB technologies with Contact Center Technologies, such as Intervoice IVRs, Nice call recording, Aspect Dialers. x.. Experience with Desktop CTI Software Solutions including application design, configuration and data modeling, with Genesys API focus. Preferred: a.. Bachelor's Degree b.. At least 4 years experience in Nortel Switch Network and Genesys CTI suites Thanks & Regards Hareesh Technical Recruiter Sriven Infosys INC Ph: (212)-999-6251 Ext: 218 || Alt: 646-644-2894 Fax: 212-658-9460 Email: hare...@sriveninfosys.com Web: www.sriveninfosys.com Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics. 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