This is Hareesh from Sriven Infosys Inc. Kindly send me your consultants 
updated Resumes for the below requirement ASAP. 

Please reply me at : hare...@sriveninfosys.com

Title                          : Pega CTI Architect/Developer 

 JOB DURATION  : 6 Months 

LOCATION            :  Pasadena, CA

 Need H1B Copy

F2F After initial Phone Screen

Need two professional references from recent project of managerial level

Job Description:

  a.. Development activities such as applications configuration and coding to 
meet client/user specifications, conducting non-routine maintenance activities 
and guiding lower-level teammates. 
  b.. Design and develop complex CRM application interfaces with Mainframe, web 
and client server based legacy systems. 
  c.. Analyze current work flow and recommend optimization as we build new 
application / releases to cater to MSCC business users 
  d.. Work closely with business partners to understand their changing needs 
and make appropriate recommendations to project scope and approach 
  e.. Establish work breakdown structure and work plan related to development 
activities and manage day-to-day activities involving development team per the 
established work plan 
  f.. Communicate project status effectively on a periodic basis. 
  g.. Identify and manage risks and issues, including the development and 
implementation of appropriate mitigation actions. 
  h.. Use business and technical knowledge to conduct highest level analyses 
regarding program/application/system and making strategic recommendations to 
  i.. Estimate project requirements internally and externally (internal 
staffing, client and vendor resources, etc.) 
  j.. Troubleshoot technical problems and conduct analyses for efficient 
program/ application solutions which support client business processes and 
functional requirements.

  a.. Bachelors degree in Computer Science or equivalent experience 
  b.. 4 - 6 years experience in the design and development of complex 
applications. (Preferably in the Contact Centers) 
  c.. Advanced knowledge (broad expertise or unique knowledge) of policies, 
practices and systems 
  d.. Preferred knowledge of healthcare business across all infrastructure 
areas required. 
  e.. Strong understanding of Software Development Lifecycles 
  f.. Strong written, oral communication, analytical, organizational and 
interpersonal skills 
  g.. Must have a positive attitude and the ability to work and communicate 
with clients, other IT staff, vendors, external partners, System Integrators 
  h.. Ability to maintain standards, prioritize project work to meet customer's 
  i.. Experience in implementing CRM, BPM and other Contact Center application 
systems (i.e. Pegasystems, Chordiant). 
  j.. Ability to perform software design and development experience to include 
RAD, RUP, CVM framework. 
  k.. Ability to work in a fast-paced and dynamic environment, with limited 
  l.. Experience in the Healthcare industry/domain. 
  m.. Familiarity with Mainframe, UNIX and Windows systems architecture. 
  n.. Experience with Databases: Oracle, DB2, Application and Web Server 
  o.. Familiarity with any healthcare applications is beneficial. 
  p.. Must have experience in designing/developing SOAP based web services, 
amber point proxy configuration, J2EE architecture, JSP, Java Script, .NET and 
  q.. Experience with ETL processes and working with Data ware house OLAP 
application such as Merced or Business objects is desired. 
  r.. Proficient with Oracle PL/SQL development and Unix shell scripting. 
  s.. Experience with Pega PRPC/CPM tool 
  t.. Experience with Pega Call Server and CTI Integration 
  u.. Knowledge of telecommunications network infrastructure including 
trunking, T1, VoIP and other advance network services. 
  v.. Working knowledge of ACD (Nortel) programming, ACD report development, 
ACD configuration, Nortel Meridian / MAX and Pega (CRM) call server 
  w.. Knowledge and experience with integration of IVR and WEB technologies 
with Contact Center Technologies, such as Intervoice IVRs, Nice call recording, 
Aspect Dialers.   
  x.. Experience with Desktop CTI Software Solutions including application 
design, configuration and data modeling, with Genesys API focus.

  a.. Bachelor's Degree 
  b.. At least 4 years experience in Nortel Switch Network and Genesys CTI 


Thanks & Regards

Technical Recruiter
Sriven Infosys INC
Ph: (212)-999-6251 Ext: 218 || Alt: 646-644-2894
Fax: 212-658-9460
Email: hare...@sriveninfosys.com
Web: www.sriveninfosys.com 


Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will 
receive consideration for employment without regard to race, color, religion, 
sex, national origin, ancestry, citizenship, disability, age, military or 
veteran status, and other characteristics. We help our clients, employees & 
partners compete and win!
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