Hi,
This is Hareesh from Sriven Infosys Inc. Kindly send me your consultants
updated Resumes for the below requirement ASAP.
Please reply me at : [email protected]
Title : Pega CTI Architect/Developer
JOB DURATION : 6 Months
LOCATION : Pasadena, CA
Need H1B Copy
F2F After initial Phone Screen
Need two professional references from recent project of managerial level
Job Description:
a.. Development activities such as applications configuration and coding to
meet client/user specifications, conducting non-routine maintenance activities
and guiding lower-level teammates.
b.. Design and develop complex CRM application interfaces with Mainframe, web
and client server based legacy systems.
c.. Analyze current work flow and recommend optimization as we build new
application / releases to cater to MSCC business users
d.. Work closely with business partners to understand their changing needs
and make appropriate recommendations to project scope and approach
e.. Establish work breakdown structure and work plan related to development
activities and manage day-to-day activities involving development team per the
established work plan
f.. Communicate project status effectively on a periodic basis.
g.. Identify and manage risks and issues, including the development and
implementation of appropriate mitigation actions.
h.. Use business and technical knowledge to conduct highest level analyses
regarding program/application/system and making strategic recommendations to
management.
i.. Estimate project requirements internally and externally (internal
staffing, client and vendor resources, etc.)
j.. Troubleshoot technical problems and conduct analyses for efficient
program/ application solutions which support client business processes and
functional requirements.
Qualifications/Skills:
a.. Bachelors degree in Computer Science or equivalent experience
b.. 4 - 6 years experience in the design and development of complex
applications. (Preferably in the Contact Centers)
c.. Advanced knowledge (broad expertise or unique knowledge) of policies,
practices and systems
d.. Preferred knowledge of healthcare business across all infrastructure
areas required.
e.. Strong understanding of Software Development Lifecycles
f.. Strong written, oral communication, analytical, organizational and
interpersonal skills
g.. Must have a positive attitude and the ability to work and communicate
with clients, other IT staff, vendors, external partners, System Integrators
etc.
h.. Ability to maintain standards, prioritize project work to meet customer's
needs.
i.. Experience in implementing CRM, BPM and other Contact Center application
systems (i.e. Pegasystems, Chordiant).
j.. Ability to perform software design and development experience to include
RAD, RUP, CVM framework.
k.. Ability to work in a fast-paced and dynamic environment, with limited
supervision.
l.. Experience in the Healthcare industry/domain.
m.. Familiarity with Mainframe, UNIX and Windows systems architecture.
n.. Experience with Databases: Oracle, DB2, Application and Web Server
technologies.
o.. Familiarity with any healthcare applications is beneficial.
p.. Must have experience in designing/developing SOAP based web services,
amber point proxy configuration, J2EE architecture, JSP, Java Script, .NET and
CSS.
q.. Experience with ETL processes and working with Data ware house OLAP
application such as Merced or Business objects is desired.
r.. Proficient with Oracle PL/SQL development and Unix shell scripting.
s.. Experience with Pega PRPC/CPM tool
t.. Experience with Pega Call Server and CTI Integration
u.. Knowledge of telecommunications network infrastructure including
trunking, T1, VoIP and other advance network services.
v.. Working knowledge of ACD (Nortel) programming, ACD report development,
ACD configuration, Nortel Meridian / MAX and Pega (CRM) call server
configuration.
w.. Knowledge and experience with integration of IVR and WEB technologies
with Contact Center Technologies, such as Intervoice IVRs, Nice call recording,
Aspect Dialers.
x.. Experience with Desktop CTI Software Solutions including application
design, configuration and data modeling, with Genesys API focus.
Preferred:
a.. Bachelor's Degree
b.. At least 4 years experience in Nortel Switch Network and Genesys CTI
suites
Thanks & Regards
Hareesh
Technical Recruiter
Sriven Infosys INC
Ph: (212)-999-6251 Ext: 218 || Alt: 646-644-2894
Fax: 212-658-9460
Email: [email protected]
Web: www.sriveninfosys.com
Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, ancestry, citizenship, disability, age, military or
veteran status, and other characteristics. We help our clients, employees &
partners compete and win!
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