**** Revised requirement. *
*Following is the opening with our direct client. Kindly reply me with 100%
*Job ID*: JB#0403
*Position Title:* Network Services/Support
*Location(s):* LANSING, MI *( Send me only local candidates)*
*Phone interview-* Yes (it may require F2F)
*Duration: 3 months*
*Required Certifications: *CCNA Certifications or Higher.*, CCIE preferred.*
*****F2F interview on your own expense. *
(What project will the contractor be working on?)
Read the Job description carefully.
(What will the contractor do on that project?)
Synopsis of Position: The Tier I Data Service and IPT Engineer is
responsible for reactively monitoring customer data networks and Call
Managers to provide fault isolation and remote troubleshooting.
Perform routine tasks under the direct supervision of a more experienced
Data / IPT Service Engineer.
Act as a front-line interface to customers, accepting trouble reports and
dispatching them to appropriate personnel and/or carriers.
Reactively troubleshoot and diagnose problems on proprietary IP networks.
Interact with Carriers and Customers to report events and/or resolution of
Participate in tracking and prioritization of ticket-handling, including
Capable of training users in NOCC applications and system fundamentals.
Ability to write basic documentation.
Possess excellent communication skills and understanding of prioritizing
escalation events is essential.
Ability to follow instructions - both written and verbal.
Familiarity with basic Nortel and Cisco router commands and troubleshooting.
Fundamental understanding of LAN and WAN systems.
Fundamental understanding of Cisco and Unity Call Manager and VoIP systems.
Strong inter-personal and communication skills.
Capable of explaining simple procedures in writing or verbally.
Good phone customer service skills.
*Required Certifications: CCNA Certifications or Higher. *
Applicant should have 2 yrs college or equivalent work experience. Degree
area/certificate in computer science, computer engineering or related field.
Previous proven experience in customer support, network operations, system
administration. Ability to know what has to be done in a given situation.
Ability to accept responsibility and meet deadlines. Motivated to advance.
Position requires CCNA Certification or Higher with ability to demonstrate
The LNOC tours are (4) four - (10) ten hour days. They have a 1 hour lunch.
The LNOC is a 24x7x365 operation. Candidates must be willing to work any and
all shifts as assigned. Security background clearance will be required.
Position may be posted on job boards.
*Following Skill must be there in the resume demonstrated in the project
Cisco Call Mangager
Cisco Routing & Switching
Cisco Call Mangager
*If you are interested in exploring any of the opportunities please send me
your updated resume with the following details. *
*Contact me if you require more information on it or you have any query. *
Thanks & Regards,
Sameer | Recruiter | 347-414-9685
Yahoo messenger ID: sameer_sinha7
Google Talk: devil...@gmail.com
My Blogs: http://devilhunk.blogspot.com/
***Join Me: http://groups.google.co.in/group/SAMSin?hl=en
Earn Money: http://www.earnparttimejobs.com/index.php?id=121290
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