We have an opening for.......


Job title        :   Genesys Application Developer

Location         :   Houston, TX

Contract Length  :   4 Months


Technical Requirements:


Roles and responsibilities as, Genesys Application Developer/ Analyst/

*       Validate High Level design and Version Matrix for component
dependencies and compatibility. 
*       Validate installation of the Windows 2000 operating system for
compatibility with Genesys Components. 
*       Validate compatibility with Oracle 8i Data Base instance and hook
into it as needed. 
*       Install all Genesys components on 3 Servers at Houston IC 
*       Move all configuration table data from older Genesys versions from
NOB to the Houston IC Servers 
*       Execute all "Genesys Resource" tasks in project plan 
*       Design and validate testing plans for the new versions of Genesys
Components, including all Interfaces, applications, scripts, and
*       Design and execute test plans that touch the Genesys components of
the IC CSC infrastructure for the BCP, LIT, and Emergency Cutover Plans; 


1. Create, review and execute test plans. 

2. Review test script/code. 

3. Help in escalations and coordinate resolution of issues and defects
during the upgrade process related to, 

*         Pre-upgrade configuration 

*         Database platform upgrade 

*         Configuration and scripting changes 

*         Any new functionality implementation 

*         Participate in any Genesys driven report upgrades 

*         Performance assessment and suggested improvements 

4. Approve completion of the Genesys integration testing. 

5. Conduct Genesys system/regression tests. 

6. Ensure tests are conducted as per plans. . 

*         Build/test and Implement CSC Call Routing solutions 

*         Provide cutover support, conduct knowledge transfer, and create
solution or process documentation 

*         Plan and execute details; Update Project Plan 


Technical Skills and Experience 

*         Genesys Certified Professional - System Consultant, Genesys Voice

*         Genesys Certified Professional - Developer, Inbound Voice Routing 

*         Genesys Certified Professional - System Consultant, Inbound Voice 

*         Computer telephony Genesys integration / CTI / Database 

*         ERP Development and testing experience 

*         Extensive experience in upgrading Genesys application servers. 


Soft Skills and Experience: 


*         Conversant with either IBM or Shell Project Methodology (PDF) 


Please send me your Updated Resume and these details ASAP: 

Full Name: 

Contact No:

E-mail ID: 


Visa Status/Citizenship:

Current Location:

Rate or Employer Details:



Team Lead

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