Hope you are doing great.
Please let me know if you have any consultant for the following requirement.
Please forward the resumes to a...@siliconss.com
Position: Helpdesk Developer/ Analyst
Duration: 3 Months Plus
Must be strong and fit the Requirements, or do not send candidates.
Developer Analyst (Helpdesk - PMC Service Desk)
The Developer Analyst will assist client in supporting BMC Incident
Management, Problem Management and Change Management - V9.6
The candidate will be called upon to perform the tasks below. The main
functions are listed below.
Knowledge with the configuration and setup of workflow for capturing and
assigning Incidents & Work Orders (tickets)
Setup and configure business rules to process workflow requests and tickets
Experience with the configure and integrate skills based routing
Document business rules and skills based routing
Develop administrative training plan
Mentor and train client IT Help Desk resources as needed
Familiar with Knowledge Management
Assist in creating simple end user documentation
Minimum of six (6) years prior demonstrated experience
BMC Service Desk 8.x and above
Recent experience with BMC Incident Management & Crisis
Strong problem determination
Strong problem solving
Strong communication skills
Ability to assess priorities and to adapt to rapidly changing and diverse
Logical and physical integration design skills
Ability to describe complex situations in simple terms, taking into
consideration the audience
Ability to configure SDE Surveyor
Working knowledge of Configuration Management
Strong communication skills**
Thanks & Regards
Silicon Strategic Solutions Inc.
Yahoo IM: adem_mike
G Talk: adem.recrui...@gmail.com
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