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Position Summary :
As part of the HR Functional transformation, the Shared Services organization
is building new HR Service Center capability which will expand the Service
Delivery model to respond to HR-related inquiries from managers, employees and
HR Business partners. It will consist of back office processing, a contact
center, and processing specialists. This position will be responsible for the
support of all the supporting technologies such as CRM, Imaging, Knowledge
Management and other technologies such as telephony and IVR. Service Centers
will be established globally and may be a mix of in-sourced and out-sourced
Perform a role in analyzing, defining, designing, documenting and testing
detailed business requirements, and managing small to medium sized projects.
Analyze business requirements and develop detailed systems requirements;
clearly stating the project scope; current process and proposed solutions with
Act as liaison between business units and Technical Team in all areas of
support and enhancements.
Interact daily with business units and business owners to understand business
processes and key requirements.
Gather, create and document current and future business process flows.
Identify current data gaps, create/redesign business intelligence processes and
drive change to systematize ongoing reporting.
Create clear, concise and complete functional specifications & requirements
documents. Review and approve system design strategy and provide feedback to
Follows established standards; procedures and methodologies for problem
analysis, concept evaluation, systems design, application development;
modification, testing and evaluation to ensure quality and consistency.
Capability to ascertain how Siebel works with other products and solutions in
an AIX environment
Have a good understanding of Siebel configuration, Siebel EAI / EIM, Siebel
architecture including Gateway Server, Enterprise Server, Siebel Server, Web
Server and Database Server, performance testing, integration, conversion,
Ability to make decisions on solution/application/deployment architecture of
CRM projects by conducting workshops, drive decisions
Excellent verbal and written communications
Customer interaction capability
Drive architecture decisions with client and able to see how technology fits
into business needs
Experience in performance/scalability analysis of Siebel solutions
Worked in at least seven full implementations of Siebel
Work with customers, Implementation Partners and Oracle to ensure proper
design and implementation of Siebel products for application stability,
maintainability and performance
BS in Computer Science and 8-10 years of experience.
Knowledge of HTML and web architecture (i.e., intranet/internet development).
Experience with relational database concepts (Oracle, SQL Server).
Experience with Siebel 8.x, Siebel Tools and Siebel System Administration
Excellent problem solving, organizational, and analytical skills.
Self-starter with ability to organize work for others.
Ability and willingness to work well under pressure and work on multiple tasks
Excellent organizational skills and attention to detail. Excellent customer
Ability to conduct user interviews, analyzes business needs, and proposes
Knowledge of Documentum, FileNet, or Siebel Certification is a plus
Thanks & Regards,
Data Group, Inc.
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business
|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 | Email:
sop...@datagrp.com | Website: www.datagroupinc.net |
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