Hope you are doing well!!!!
Please Send me the suitable profiles to
With rate confirmation Contact Details with Current Location.
Engineer - PHOENIX, ARIZONA
May 4, 2009
$40.00 Per Hour
(What project will the contractor be working on?)
Engineer will be engaged to peform project analysis, estimate
requirements, equipment build, project coordination with other technical
resources including customers and perform project implementations. Some of the
work may be scheduled after business hours or on weekends.
(What will the contractor do on that project?)
This position requires strong engineering and project management
experience as it relates to Contact Center Technology platforms, specifically
with regard to Nice Call Recording. This candidate should also be accustomed to
a high volume, high stress environment dealing with multiple issues and
priorities simultaneously. The position requires advanced problem solving
skills and experience within the Contact Center Technology space.
Knowledge or experience working in the contact center environment
with a general understanding of call recording and agent quality management
Require knowledge and experience with the NICE Call Recording
application, including analysis and design for system deployments, or
administration and production support, and basic understanding of the quality
Knowledge and understanding of telephony support, specifically
around call routing, IVR, VoIP, and trunking, including platform knowledge of
Avaya and Cisco
Ability to take end user business requirements and create thorough
documentation, including data flow and process flow diagrams.
Ability to multi task in a dynamic environment, also prioritize
tasks based on changes in clients business needs, and communicate effectively
across multiple technology and business teams.
PBX Call flow
Call Center troubleshooting
Nice Call Recorder systems
TCP/IP and routing protocols
Customer service skills
Written and oral communication
Strong teamwork skills
Thanks & Regards,
Data Group, Inc.
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business
|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 | Email:
sop...@datagrp.com | Website: www.datagroupinc.net |
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