We Ling Technologies, Inc one of the fastest growing IT Consulting Company
in US. We have an urgent requirement with our client/Preferred Vendor. The
job details are given below. 


Job title                   :   IVR Specialist

Location                  :  Chicago, IL

Contract Length     :  6 Months

Required Skills

*         SQL

*         HPUX

*         PERL

*         Firewall

*         IVR

Additional Skills:

*         Aspect eWFM

This consultant will be upgrading an IVR system in a Call Center

*         Identify changes needed in the infrastructure configuration to
achieve the technology organization goals

*         Define aggregate demand data in support of budget plans and make
recommendations for ways to improve performance and / reduce costs

*         Supports the infrastructure strategy reviews and development by
performing applicable analysis

*         Implement technology and infrastructure changes for platforms,
performance and scoring.

*         Analyzes system response and determines tuning recommendations to
improve performance.

*         Manage effective issue identification and resolution process;
serve as the focal point for infrastructure-related issue / crisis

*         Identify opportunities to save costs and more effectively manage
assets and escalate the opportunities

*         Ensure communication of process and procedure changes to key

*         Design an effective test plan for any new / changed infrastructure
technology and work with Project Managers, QA / Testing Managers and Release
Managers to ensure its implementation before the client takes possession of
the system

*         Support identification and collection of metrics and performance
reporting processes

*         Monitors delivery against SLAs and reports exceptions to

*         Participate in process improvement initiatives, when applicable

*         Good written and verbal communications skills

 Please send me your Updated Resume and these details ASAP: 

Full Name: 

Contact No:

E-mail ID: 


Visa Status/Citizenship:

Current Location:




Please feel free to contact me for further information. 




Team Lead

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