New contract opportunity in Bensenville, IL!

*Reply to

*Infrastructure Engineer*

*Bensenville**, IL*

*Eight Month contract*

Plan, design, develop and implement an Aspect IVR Upgrade. Provide subject
matter expertise around specific technologies.
*Role Specific Responsibilities
*· Identify changes needed in the infrastructure configuration to achieve
the technology organization goals
· Define aggregate demand data in support of budget plans and make
recommendations for ways to improve performance and / reduce costs
· Supports the infrastructure strategy reviews and development by performing
applicable analysis
· Implements technology and infrastructure changes for platforms,
performance and scoring.
· Analyzes system response and determines tuning recommendations to improve
· Manage effective issue identification and resolution process; serve as the
focal point for infrastructure-related issue / crisis resolution
· Identify opportunities to save costs and more effectively manage assets
and escalate the opportunities
· Ensure communication of process and procedure changes to key stakeholders
· Design an effective test plan for any new / changed infrastructure
technology and work with Project Managers, QA / Testing Managers and Release
Managers to ensure its implementation before the client takes possession of
the system
· Support identification and collection of metrics and performance reporting
· Monitors delivery against SLAs and reports exceptions to management
· Participate in process improvement initiatives, when applicable
*Business Partnership*
· Maintain contact with the business users to proactively identify needed
· Establish working relationships with technical, business and sourcing
· Participate in process improvement initiatives
*People Management*
· Manage individual workload and deliver to agreed upon milestones
· Proactively promote consistent project-based performance measurement and
skill development of junior staff
· Actively participate in HR performance measurement processes
· Demonstrate ability to work in team environment and help resolve issues
· Provide input to staffing plans at the project-level to identify key /
required skills
· College degree in related technical / business areas or equivalent work
· Understanding of the technology organization and / or business and
· Re-engineering / process improvement experience, leading and coaching
quality improvement projects
· Strong change management skills; change agent
· Excellent problem solving / analytical skills and knowledge of analytical
· Excellent written and verbal communication skills
· Ability to create / define metrics that accurately reflects the current
state of a given process
· Knowledge of Six Sigma, CMM and other relevant methodologies


·       SQL

·       HPUX

·       PERL

·       Firewall

·       IVR

*Additional skills*

·       Aspect eWFM
*Thanks and Regards
Tel: 714-857-2002 - Ext -819
Fax: 714-364-9705*

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