Hello Partner’s,

Please go through the below job description and let me know if you have any
consultants for this position. If yes, please send me the updated resume,
contact details, availability, etc.

Reply to sa...@sureitinc.com or satya.sur...@gmail.com

* *

*Role:  Clarify Support ***

*Work Location: Atlanta GA***

*Duration: 12+ Months *

*Rate: $40/hr*

Client is requesting the following information:

   - CV in one-page format (PPT) and full CV
   - Availability for Phone Interview:
   - Availability for On-site Interview:
   - US Citizen Y/N:
   - Re-locate Y/N:
   - Hometown:

Here are the details of the position:

Description of Assignment: Clarify Application Support Specialist

Application support for the global CRM Solution Amdocs Clarify
* Responds to users within specified Service Level Agreements (SLA) for
support requests; setting appropriate expectations for resolution time
* Monitors and prioritizes requests based on SLA
* Manage customer relationships ensuring customer satisfaction
* Provide technical assistance as necessary to end users and development
* Constantly look for and develop innovative solutions / ideas that will
improve customer experience and/or increase efficiency
* Assist in application implementation or enhancements (i.e. quarterly
releases of CRM- Clarify, and/or implementation of new tools such as telecom
software upgrades
* Be part of the 24/7 On Call team (remote)
* Completes projects as assigned by manager

Specific Job Characteristics:
** Basic experience with MS SQL Server
* Understanding Tuxedo & WebLogic, VB.Net is a plus
* Must have strong knowledge in Call Center business processes
Knowledge and Experience:
** Bachelor's degree in Computer Science, Information Systems or equivalent
educational / work experience
* 3+ years experience in Amdocs Clarify application support
* 5+ years experience in IT application support
* Excellent verbal and written communication skills

*Best Regards*

* *

*Satya Dowluri*

*** **Sure IT Solutions Inc.***

*1801 W Queen Creek RD, Suite # 3, Chandler, AZ 85248*

*Tel: (602)-490-0074 Fax: (866) 322-0121*

Email: sa...@sureitinc.com | satya.sur...@gmail.com

gTalk:satya.sur...@gmail.com <gtalk%3asatya.sur...@gmail.com> | YIM:


* *

*We offer genuine opportunities and try our best to provide legitimate
feedback in a timely manner. But the Clients take their own time reviewing
resumes and scheduling interviews. Hiring’s have slowed down in the recent
past and therefore please be tolerant while we go through the hoops.

Please send only those candidates who have all the must have experiences and
can provide verifiable references from last 1-2 years of projects done in
US. *

*Please respond with only your pre-existing W2/H1 employees. We reserve the
right to work directly with all others.*

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