*Hey Friend,*

* Please reply to vi...@ambrosiainfotech.com*

*Currently this is the hottest requirement I have with me, please let me
know if you have any suitable consultants with you who would be a exact fit
for this position. Thanks and looking ahead to hear from you. *

*Location: Austin TX.*

*Duration: 6-18 Months*

*Bill-Rate: $ /Hr inc. all on C2C – (*Competitive)

*Here are the details:*

*SOW provides for consulting services for maintenance, support, upgrades,
configurations and implementation of new components and devices for
supported TSM hardware/software.*

* *

   1. *Scope*

* *

*Backup Infrastructure is comprised of two (2) locations (Atlanta – SSC and
Austin – ATC).  The following client platforms and databases are supported
at in a traditional, database, and clustered environment within a LAN and
SAN: AIX, DB2, Exchange, HPUX, Informix, Linux, NAS – NDMP, Novell Netware,
Oracle, SQL, Windows, zLinux, and zOS. *

*In general, the vendor will be supporting break/fix issues, proactively
monitoring the environment, resolving known issues and supporting customer
requests for TSM Server support.  In addition, they will receive training on
what comprises the TSM Server environment and the processes they will be
expected to follow.  As part of this, they will need to document the info
presented to them.  Lastly they will provide on-call support between the
hours of 6 AM and 6 PM.  In everything they do, the vendor will need to
adhere to key policies such as the change control policy.  *

* To be successful in this role, vendor engineers will need to have a
minimum of 5 years TSM Server experience.  Experience with the TSM Client
and/or other Tivoli products while helpful is not sufficient and resumes of
proposed resource will need to be reviewed by management prior to them
beginning work.  Working knowledge of IBM Automated Tape Library hardware,
basic SAN & disk array operational knowledge, Disaster/Recovery technologies
and working knowledge of the client platforms and databases supported at is
also a plus.  Note that currently has both a physical tape environment and
virtual tape environment so experience with virtual tape is a plus as well.*

* During the term of this SOW, the Vendor shall provide to and perform for
THD, the services, activities, tasks, and responsibilities set forth in this
SOW including, but not limited to the following (the “Services”):*

* Scope of SOW*

   - *Proactively monitor and maintain the TSM Server environment.  This
   includes but is not limited to, performance monitoring, tuning, Break-Fix,
   and responding to monitoring/alerting.*
   - *Suggest, plan and implement approved system tuning recommendations,
   where appropriate. *
   - *Document backup storage policies, processes and current storage
   configuration after receiving training.*
   - *Work alongside fellow TSM Server administrators and other departments
   (mid-tier engineering, operations, network, DBA, application support, etc.)
   to improve response time to customer requests (IDP requests) and speed mean
   time to resolution.*
   - *Cover two shifts of on-call responsibilities during the business week;
   6:00am – 3:00pm ET and 9:00am – 6:00Pm ET and deliver backup/restore
   services to customers according to on-call expectations.*
   - *Strictly adhere to best practices and processes – especially the
   change control process.*
   - *Note:  Vendor resources will be supporting TSM Servers only and will
   not be expected to monitor, maintain, document or otherwise support the TSM
   clients outside of emergency on-call support.*

Resource Requirements

   - *Five (5) years IBM Tivoli Storage Manager (TSM) backup/restore Server
   administration experience*
   - *IBM Automated Tape Library administration experience*
   - *Experience in both physical and virtual tape environments.*
   - *Scripting and automation skills a plus*
   - *Database Administration skills a plus*
   - *EMC, IBM or other disk array knowledge a plus*
   - *Storage area networking knowledge (SAN - Cisco) a plus*
   - *Windows and UNIX server administration experience a plus*

Warm Regards

*Vikas Aryan** *

*Ambrosia Infotech Ltd - 3086 "Synerging Minds"*

*Route 27, Suite No: 9,*

*Kendall Park**, New Jersey 08824*

*609.662.1279 *211|| F: 609 228 4646*

*www.ambrosiainfotech.com <http://www.ambrosiainfotech.com/>*


* *

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