Please reply to :

Hi partner,


Please let me know, If you have any suitable consultants available on the below 
urgent requirement


Title                                        :  Application Support Analyst

Location                               :  Westborough, MA

Start Date                             :  ASAP

Duration                                :  7 months

Only Eastern side resources will be considered
Phone screen followed by In-person interview
Need two professional references from recent projects



DUTIES >>   This position deals with supporting the iScheduler application and 
working with the STORMS Help desk and Henry Clay Blvd dispatch center generated 
incident tickets &  customer problems.  This position requires considerable 
amount of investigation into the nature and cause of incidents and problems - 
and to determine whether there even is a problem, or simply a failure to follow 
correct business rules. This position also requires a competent set of written 
and oral communications skills. The applicant needs to be able to explain 
iScheduler processes, ask questions and probe for appropriate responses, as 
well as express information in written form - whether in documentation or by 
way of email.  A good set of people skills is needed. The job is not ''''heads 
down'''' coding job. It requires the use of diplomacy when interviewing people 
and in getting people to freely open up about an issue - that means having a 
willingness to do a lot of listening and to be patient !

- in order to get the interviewees to help identify and detail what appears to 
be broken or missing. Finally, the position needs to be able (without being 
seen as `judgmental`) to determine whether people are following procedures or 
are taking short-cuts, or have done something wrong and are shy about 
explaining the gaff.


1) JCAPS -  This iScheduler support skill is the primary difference from the 
Storms backfill job. We are not looking for the ability to be an actual JCAPS 
`developer`, as our team doesn''t actually support JCAPS. The candidate does 
need to understand how it works and how to use it. The important consideration 
is that the application we do support, iScheduler (a `sister application to 
STORMS), works closely with JCAPS in message processing with our interface 
partner applications. Our support personnel often need to do a lot of analysis 
work to determine where a given problem actually resides when messages get hung 
up `in flight`. 

2) Considerable PL/SQL programming skills (working with stored procedures, 
packages, triggers, functions, and anonymous blocks of scripts) 

3) Oracle skills (understanding Oracle release 10G relational data bases, 
indices & key fields), and the ability to develop impromptu or `Ad 
Hoc`/improvised queries to research data problems. I''d lean towards 2-3 years 
experience - 

4) Java, J2EE, BEA Web logic -  these will provide the candidate ability to 
accomplish his/her primary problem-solving mission. 

5) Clear Case software library.  

6) An understanding of `large format` multi-tier vendor software, such as 
Logica''s STORMS/iScheduler Work Management Application, understanding how they 
are put together and how they work technically.  

7) An understanding of how interfaces work with these large applications 
utilizing approaches such as: Island /interface tables, MQ Series tools, API 
calls, File transfers, Experience with desk top software by Microsoft (VISIO, 
Power Point, MS Word, Excel, Outlook, even MS Project), A plus would be 
Business Objects and/or Power Builder experience.


EDUCATION >>   BS in Information Technology








Thanks & Regards,

Technical Recruiter,
Sriven Infosys Inc,
Ph: (212) 999-6251 Ext: 218

Alt No: (646) 644-2894
Fax: (212) 658-9460

Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will 
receive consideration for employment without regard to race, color, religion, 
sex, national origin, ancestry, citizenship, disability, age, military or 
veteran status, and other characteristics.

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