What is the best way to check why a shutdown fails for a zone in Solaris 10?

Customer is getting d.so.1: su: fatal: libc.so.1: open failed: No such file or 
directory upon shutdown
They stated:
1) When we login the child zone from the global zone, it is going to be held
when using "zlogin -c cropsys" command
2) When we try to shutdown the "cropsys" zone it show the fallowing massage
  " ld.so.1: su: fatal: libc.so.1: open failed: No such file or directory"

I am wondering if I should have him check the following items and would these 
make a good doc to troubleshoot shutdown problems with zones:

Could libc binary be corrupt?  Should I have them check the patch as well as 
svc.startd patch
121265-03, 125100-04, 119685-10, 121921-02
#  grep /usr/sbin/init /export/<zone_name>/var/sadm/install/contents
In this case "SUNWcsu"
zlogin and run the following:
 <zone_name># pkgchk SUNWcsu
 <zone_name># pkgchk -l -p /usr/sbin/init
What else effects startup of zone and or init6?
# more /var/svc/log/system-zones:default.log 
# more /export/<zone_name>/var/svc/logs/...(svc.startd.log) what others should 
I have him check?
# truss -alefo /var/tmp/truss -vall  -p `pgrep -z <zone_name> svc.startd`
# grep -i <zone_name>/var/log/syslog 
# grep -i <zone_name> /var/adm/messages 
# more /export/<zone_name>/var/adm/messages if file exists
-eliminate crontab tab scripts if applicable
Is there an "/var/adm/sulog" for zones?
Should I have cu check last and could there be a stale services?  How do you 
check that?

Should I use this from the alias FAQ:
Q: I created a zone and booted it, but it doesn't work. What should I do?
A: The most common problem is that the zone doesn't have its system 
identification information yet. You can determine if this is the problem by 
running "ps -fz " in the global zone. If the output only shows zsched, init, 
and a (3-6) processes related to SMF (/lib/svc/..., /usr/sbin/svccfg) then 
system identification is not complete. To complete this, attach to the zone's 
console by running "zlogin -C " in the global zone, pressing once, and 
following the instructions. [March 2006]
To make sure it is installed properly?

Anything else,
Or if there is a better way to go about this?

If I get this data together, I can write a document and this could limit emails 
to this alias.

Your assistance is greatly appreciated,

       Jill Manfield - TSE-OS Support Team
       email: [EMAIL PROTECTED]
  phone: (800)USA-4SUN (Reference your case #)
       address:  1617 Southwood Drive Nashua,NH 03063
       mailstop: NSH-01- B287    
       Mgr: Mike Gauthier: [EMAIL PROTECTED]     
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