Hello to the group, hope this message finds you well I had registered a complaint on the Sugamya Bharat app against Whatsapp that their stickers and GIFs are in accessible. I have received the following Email and also, my complaint is not visible in the app now.
To, Appropriate Authority, Dear Sir/Madam, Subject: COMPLAINT: Sugamya Bharat Mobile Application – Non-availability of Accessibility Features at whatsapp for Persons with Disabilities – reg. Hon’ble Prime Minister launched the Accessible India Campaign (AIC) or Sugamya Bharat Abhiyan on 3 rd December 2015, for creating universal accessibility for Persons with Disabilities (PwDs) for Built Environment, Transport, and Information & Communication Technology (ICT) ecosystems. A barrier free environment aims at facilitating equal participation by PwDs in all activities and helps in promotion of an independent and dignified way of life. 2. As per the Rights for Persons with Disabilities (RPwD) Act, 2016, public buildings shall be made accessible in accordance with the ‘Harmonised Guidelines and Space Standards for Barrier Free Built Environment for Persons with Disability and Elderly Persons, 2016’ as notified under RPwD Rules. For the government websites, the Guidelines for Indian Government Websites and for the Road Transport System, the Code of Practice for Bus Body Design and Approval have been notified under RPwD Rules, 2017. Any contravention of the provisions of this Act, or of any rule made there under shall be punishable as per Sections 89 to 95 of the Act. 3. The Department has received a complaint through the mobile application – ‘Sugamya Bharat’ Mobile Application, wherein a grievance has been registered related to accessibility in a premise under your jurisdiction. As such, this complaint is being forwarded to you being the Appropriate Authority. As per Sections 45-46 of the RPwD Act, 2016, public buildings/services are required to be made accessible as per the standards in a time-bound manner. It is the responsibility of the owner/service provider to make its premise accessible. This Department has been given the mandate to reach out to the appropriate authorities for facilitating action on the registered grievance due to which this email is being sent. 4. In this regard, it is requested to please acknowledge this email/letter and take the appropriate action to make the premises accessible. Non response of this email/letter will lead to automatic escalation of the matter to higher authorities. 5. Appropriate Authorities are also required to update the progress of the complaint on the portal as per the actions taken, so that the complainants are kept informed of the actions being taken on their complaints. Note: The responsibility of forwarding the complaint to the owner of the premises/facility/service lies with the Appropriate Authority itself.However, while forwarding the complaint to Appropriate Authority, the PMU of the Sugamya Bharat APP will also try to find and forward the complaint to the owner of the premises / facility / service by copying them in the email. Complaint no: COM202311220004 Date of complaint registered: 22/11/2023 Complaint registered by: Saurav Hegde Name of the facility: whatsapp Address of the facility: NA Description of the issue:NAthe gifs and stickers in whatsapp are inaccessible with google talkback Yours Sincerely, Md.Marazuddin Under Secretary Accessible India Campaign Department of Empowerment of Persons with Disabilities Ministry of Social Justice and Empowerment Please someone explain me the situation. Regards, Saurav Hegde Student at Brihan Maharashtra College of Commerce, Pune -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMDaTCaxnWL5jtJoMPPs39k%2BWvA_RrLPPRbsaLnHof5VJ4szmQ%40mail.gmail.com.
