Hello,

I'm not 100% sure if that is related to this issue or not.
Could you please open a new thread with your details so our team can help 
separately?
Thanks.

Best,
Thanet

On Saturday, October 27, 2018 at 8:17:46 AM UTC+9, a...@audigent.com wrote:
>
> We're having the same issue. Many of our audiences are showing up as 
> "Closed" in AdX.  We're curious if something has changed, and we can't 
> mutate them to status 'OPEN' because we're receiving this error when we try 
> to update.
>
> On Friday, October 26, 2018 at 2:54:39 AM UTC-4, Thanet Knack 
> Praneenararat (AdWords API Team) wrote:
>>
>> Hello Alex,
>>
>> Thanks for reporting this.
>> I'm passing this information to engineering and we'll update this thread 
>> as soon as possible.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Friday, October 26, 2018 at 2:45:24 AM UTC+9, al...@zaius.com wrote:
>>>
>>> For reference, here's the SOAP request/response I sent to Peter:
>>>
>>> Request:
>>>
>>> <?xml version="1.0" encoding="UTF-8"?> <env:Envelope xmlns:env="
>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0="
>>> https://adwords.google.com/api/adwords/cm/v201806"; xmlns:wsdl="
>>> https://adwords.google.com/api/adwords/rm/v201806"; xmlns:xsd="
>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
>>> http://www.w3.org/2001/XMLSchema-instance";> <env:Header> <
>>> wsdl:RequestHeader xmlns="
>>> https://adwords.google.com/api/adwords/cm/v201806";> <userAgent>rails 
>>> (AwApi-Ruby/1.3.0, Common-Ruby/1.0.2, GoogleAdsSavon/1.0.3, ruby/2.2.10, 
>>> HTTPI/2.4.1, httpclient)</userAgent> <developerToken>REDACTED</
>>> developerToken> <clientCustomerId>**********</clientCustomerId> </
>>> wsdl:RequestHeader> </env:Header> <env:Body> <mutateMembers xmlns="
>>> https://adwords.google.com/api/adwords/rm/v201806";> <operations> <
>>> ns0:operator>ADD</ns0:operator> <operand> <userListId>**********</
>>> userListId> <membersList> <hashedEmail>**********</hashedEmail> </
>>> membersList> </operand> </operations> </mutateMembers> </env:Body> </
>>> env:Envelope>
>>>
>>>
>>> Response:
>>>
>>> <?xml version="1.0" encoding="UTF-8"?> <soap:Envelope xmlns:soap="
>>> http://schemas.xmlsoap.org/soap/envelope/";> <soap:Header> <
>>> ns2:ResponseHeader xmlns:ns2="
>>> https://adwords.google.com/api/adwords/rm/v201806"; xmlns="
>>> https://adwords.google.com/api/adwords/cm/v201806";> <requestId>
>>> 0005791104dbdce00a8112908a08ecd0</requestId> <serviceName>
>>> AdwordsUserListService</serviceName> <methodName>mutateMembers</
>>> methodName> <operations>1</operations> <responseTime>262</responseTime> 
>>> </ns2:ResponseHeader> </soap:Header> <soap:Body> <soap:Fault> <faultcode
>>> >soap:Client</faultcode> 
>>> ><faultstring>[UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST 
>>> @ operations[0].operand]</faultstring> <detail> <ns2:ApiExceptionFault 
>>> xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201806"; xmlns="
>>> https://adwords.google.com/api/adwords/cm/v201806";> 
>>> <message>[UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST 
>>> @ operations[0].operand]</message> <ApplicationException.Type>
>>> ApiException</ApplicationException.Type> <errors xmlns:xsi="
>>> http://www.w3.org/2001/XMLSchema-instance"; xsi:type="ns2:UserListError"> 
>>> <fieldPath>operations[0].operand</fieldPath> <fieldPathElements> <field>
>>> operations</field> <index>0</index> </fieldPathElements> <
>>> fieldPathElements> <field>operand</field> </fieldPathElements> <trigger 
>>> /> <errorString>UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST</
>>> errorString> <ApiError.Type>UserListError</ApiError.Type> <ns2:reason>
>>> CAN_NOT_MUTATE_SENSITIVE_USERLIST</ns2:reason> </errors> </
>>> ns2:ApiExceptionFault> </detail> </soap:Fault> </soap:Body> </
>>> soap:Envelope>
>>>
>>

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