These days when someone calls to cancel they are already gone. No customer retention discussion. Maybe an equipment return discussion.The other thing, my area is rural. Everybody is related to everybody and talks to everybody, even 50 miles away. I dare not give one person a deal unless I give it to everone.---- Original Message ----From: "Jim Bouse [Brazos WiFi]" Sent: 3/15/2024 4:38:00 PMTo: "AnimalFarm Microwave Users Group" , "Josh Luthman" Subject: Re: [AFMUG] Nice call
Offer to match. $25/mo is $25/mo that you wouldn?t otherwise make. ? Jim Bouse Owner Brazos WiFi 979-985-5912 j...@brazoswifi.com ? From: AF <af-boun...@af.afmug.com> On Behalf Of Chuck McCown via AF Sent: Tuesday, March 12, 2024 4:24 PM To: Josh Luthman <j...@imaginenetworksllc.com>; AnimalFarm Microwave Users Group <af@af.afmug.com> Cc: ch...@go-mtc.com Subject: Re: [AFMUG] Nice call ? How you gonna fight $25/month for 1G? ? Best Regards, Chuck McCown McCown Technology Corporation 8401 N Commerce Dr Lake Point, Utah 84074 801-250-9503 Office 435-830-4306 Cell www.mccowntech.com www.microtrench.pro www.terabitnetworks.com ? From: Josh Luthman Sent: Tuesday, March 12, 2024 3:15 PM To: AnimalFarm Microwave Users Group Cc: ch...@go-mtc.com Subject: Re: [AFMUG] Nice call ? They made money for 2 years and you made negative money with your depreciating ONT.? Better now that he's back but damn that's a lot of lost revenue :/ ? On Wed, Mar 6, 2024 at 5:17?PM Chuck McCown via AF <af@af.afmug.com> wrote: Just had a call from a former customer.? He was wanting to come back.? He went with an Xfinity $25/month deal.? This was 2 years ago.? The deal expired and now he wants to come back.? We left the ONT and are ready to simply turn him back on.? Nice to win one back like that.? Especially against those guys.? ? -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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