Hello,
*Title: SAP CRM- Service Modules*
*Location: Santa Clara, CA*
*Duration: Long Term*
*Description:*
· At least 7 to 9 years of SAP CRM Service consulting experience
· Team member for at least ONE full life cycle SAP PM/CS or SD and
ONE CRM Service Implementation
· Support Lead for SAP CRM Service. Address and resolve help desk
tickets in a timely and efficient manner, providing hands on user support
as needed
· Heavy hands on experience with various CRM application areas such
as: Installed Base, Service Contract/Service order Management/Warranty
Management/Case management/Interaction Center & RPA /Field Application
(Mobile)/ Analytics
· Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to
SAP's Best Practices
· Interpersonal skills: strong presentation/ communication /
facilitation/ leadership skills (oral and written)
· Ability to work independently, guide clients, understand business
processes and work cohesively with project / support team members.
· Design, implement and configure minor to major functionalities in
SAP CRM Service
· Willingness to work both in production support and change
requests / implementations as needed
· CRM Middleware knowledge /exposure is added plus.
· Work with CRM, Supply Chain and Finance data owners to fix data
issues or to re assign responsibilities
*Expertise:*
· Hands on experience on latest releases: CRM 7.0
· Extensive previous CRM Service configuration experience
· Previous implementation experience with semiconductor industries
is a BIG PLUS
· Prior Big 5 consulting experience
· Certifications in SAP CRM Service
*Thanks & Regards,*
*R.Raju*
*Technical Recruiter.*
321 S Main Street,
Suite # 300,
Ann Arbor MI - 48104.
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:
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raj...@tekwissen.com
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:
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