*AS/400 Consultant( Synon Experience)*
*Location: Minneapolis, MN* *Contract Opportunity* *Yrs. of experience: 8+ Yrs* *Summary Job Description* The technical support lead, will support applications written in AS400 / Synon based technologies for large global Manlog customer from Minneapolis. He/she is responsible for ensuring that apps are supported with minimal / no interruption to business and by working with offshore team and also working along with customer stakeholders. *Key Accountabilities* · Ability to analyse, fix and test production issues (L2/L3 support) · Ability to work in Shifts (6 AM to 3 PM) or (2PM to 10 PM) on a need basis · Able to ensure process/ guidelines laid down as per AVM process are strictly adhered · Ability to communicate in users local language (need basis) for data collections/ clarifications required for Ticket resolution · Ability to very Good Communication and Client interfacing Skills · Will work with Offshore team in India to ensure Incidents/ Service request resolution are managed within SLA · Ability to play the role of an overall application owner including the responsibility of quality assurance, code review etc. Overall playing the role of tech lead and mentor fellow team members. · Ability to design, develop, integrate & deploy in Synon technology · Ability to understand the business requirement very clearly and work very closely with 3rd Party Software Vendors, Offshore Providers, Lead Architects & Business Analysts. Should be able to Treat the business requests with high priority · Will report into Regional Service Delivery Management · Able to help / guide team to adhere to already defined standards. Should be able to ensure that best practices are followed during development. · Lead Service operations team · Responsible for the coordination of transition activities between existing support teams and SDC SO team · Providing leadership, direction and guidance to the SO team, coach and mentor them by setting priorities and accomplishing goals · Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service · Management issues which arise in connection with ITSM Services · Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics · Ensure appropriate OLAs/SLAs in place to support any new services · Ensuring appropriate use of customer project management tools, governance, processes, policies and methodologies · Proactively communicate operational status, issues & risks to management · Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view · Provide regular reports on service performance and achievement to the stakeholders *Key Competencies* · Candidate should have Minimum 9-12 years of Software Programing experiences in AS/400 technology (RPG, AS/400 (Synon) - Any Dialect) · Candidate should have Production Support experience · Candidate should have Tech lead experience · Candidate should have hands on experience of Development / test/ Deploy · Experience working with AS400 databases/Tools · Candidate should have Production Support experience in BFS · Candidate should have work experience in working with global teams *Knowledge* · Experience of on-site / off-shore delivery model would be added advantage *Experience* · Software Programing experience, e.g. RPG, AS/400 (Synon) etc. · Experience in Commodity Trading, Risk Management (market risk, credit risk), ERP, Financial Services · Fluent English (verbal as well as written) · Flexible for peak work loads · Ability to work as team player and onsite coordinator for teams located globally · Ability to perform incident, change and problem management · Client expectation management · Proactive · Onsite customer facing experience *Regards,* *Ranjan* *Next Level Business Services Inc* *Staffing|Consulting|Outsourcing* *Jacksonville, FL* Phone: +1 (904) 267-0727 | Fax: +1 (608)646-8326 E-mail: soumya.ran...@nlbservices.com |Web:www.nlbservices.com -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To post to this group, send email to android-developers@googlegroups.com. Visit this group at https://groups.google.com/group/android-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAHUJvG5T4zauVQrUicPN%2BnScmguh1s_QmZhDD4KuyYBVSC2Ndg%40mail.gmail.com. For more options, visit https://groups.google.com/d/optout.
