*Please respond to* surender.nenav...@harveynash.com
*Job Title: Junior ServiceNow Business Analyst Location: Houston, Texas (This position will be a hybrid role)- Need local TX candidates Duration: 7 Months* *Job overview and responsibilities* As an Analyst on the IT Tech Ops Support team, you are responsible for supporting the Incident Management processes within the IT organization. You possess expertise in the Technical Operations customer area and have a technical understanding of the critical technical systems and capabilities to support operations. You *analyze customer processes and requirements, prepare specified documentation according to ITIL, SDLC, and Agile standards,* maintain communication with customer and team members and drive support items quickly to resolution. *Responsibilities* · Communicates with *business users to perform business impact analysis for all incidents* Guide business users with basic troubleshooting to quickly resolve incidents Provides regular reporting and metrics covering Incident Management for key stakeholders and senior leadership · Document and communicate defects to development team for redamation · *Support business requirements and manage change implementation* · Perform risk management to prevent and remediate critical incidents and outages · Manage relationships with other IT departments and vendor support Identify and analyze patterns of business activity to understand the levels of demand that will be placed on a service · Ensure regular customer-focused communications are provided and appropriate (alerts, statements, bulletins) · Ability to effectively collaborate with other interfacing teams and business partners to maintain and improve incident management and application development · Makes decisions accurately within guidelines & policy · *May require up to 20% of work time outside of core business hours (8:30am-5pm)* · *May require up to 10% of work time traveling* *Education and Experience:* · Bachelors Degree in Computer Science, Information Systems, or Business Administration · Required 1-2 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training. *Knowledge and Skills:* · Excellent communication and task management skills · Knowledge of Microsoft *TFS, ServiceNow, and Agile/SCRUM principles* · Experience with *Microsoft Excel and Visio* · Knowledge or experience with SQL, .NET, or iOS, is a plus Surender Nenavath Sr. IT Recruiter Harvey Nash *US Market* *773 672 3654* <773%20672%203654> *www.harveynashusa.com* <https://www.harveynashusa.com/> <https://www.linkedin.com/company/harveynashusa> <https://twitter.com/harveynashusa> <https://www.facebook.com/harveynashusa/> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAHKwTSKKLz%3DSKo1zsqqJcZBCwr9_ao38onn8S_FneFQxbRBzrA%40mail.gmail.com.
