You mean there IS an Ariel support staff? Who knew?
Tess Gibson Associate Librarian Head of Interlibrary Loan, Assistant Head of Access Services University of Arkansas Libraries 365 N McIlroy Ave Fayetteville AR 72701 tmgi...@uark.edu (479) 575-2925 From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Annie Keville Sent: Wednesday, January 18, 2012 1:39 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] ARIEL dead at GAC And I was wrong in my assessment of the Customer Service contact form at infotrieve: I just received a very nice response from Infotrieve saying that it's a known Ariel issue, the servers are being rebooted, and that the report was also being sent on to the Ariel Support Staff. Annie Keville, Interlibrary Lending Coordinator Olin Interlibrary Services B42 Olin Library Central Avenue Cornell University Ithaca, New York 14853-5301 607-255-5293 olin-ils-lend...@cornell.edu<mailto:olin-ils-lend...@cornell.edu> From: arie-l-boun...@mailman2.u.washington.edu<mailto:arie-l-boun...@mailman2.u.washington.edu> [mailto:arie-l-boun...@mailman2.u.washington.edu]<mailto:[mailto:arie-l-boun...@mailman2.u.washington.edu]> On Behalf Of Melissa Jackson Sent: Wednesday, January 18, 2012 2:13 PM To: il...@webjunction.org<mailto:il...@webjunction.org> Cc: arie-l@u.washington.edu<mailto:arie-l@u.washington.edu> Subject: [ARIE-L] ARIEL dead at GAC Effective immediately, we can not send or receive documents by ARIEL thanks to a problem with their licensing servers. Apparently they can't verify that we have a valid copy of the software, and I can't find their number to call to get help. We will continue to try and get it working again, but for now please send all articles to us by Odyssey, Article Exchange, or email to i...@armstrong.edu<mailto:i...@armstrong.edu>. Thanks! Melissa Jackson ILL Librarian Armstrong Atlantic State University (GAC)
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