Hi Rod, So did you copy all the files from the \bin folder or just the reportadd.exe file? Even if I get this problem fixed I still have never been able to print a report. This reportadd.exe problem just came up when I updated the report file I was trying to load. I have never been able to get them to print. Brian
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, February 26, 2009 9:42 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Hi Brian, You have been trying for a while Brian. Yes I have experienced this very problem. I just copied the directory from the place it was installed on D to the place it was expected on C drive and the problem was solved. The Mid-Tier to BOXI integration does seem to hard code the location of the reportadd program. It also requires that the alias of the form embedded in your report is the same as the form name in BMC Remedy. This is a problem if you change the source form of a report without changing the alias. Rod Harris On 27/02/2009, Sokol, Brian <bso...@scholastic.com> wrote: ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I<P0QZ9V<;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_De<<P0QZ9V<;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error="3" unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De<</h3" The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on "C:\" drive. If you don't install BOXI on "C:\" drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
