Thanks, Thilo! Oddly enough, the Path on DSMRDCRD02, where ARS.dll does NOT load, has "E:\Remedy\AREmail\dsmrdcrd02" and "E:\Remedy\pluginsvr". The Path on DSMRDCRD03, where ARS.dll does load, has "E:\Remedy\AREmail" and "E:\Remedy\pluginsvr".
The ar dll's are in these locations. The icu...32.dll files are in the AREmail locations as well. These are the only locations in the Path variable that have these files. I copied the arxxx70.dll files to the "E:\Remedy\AREmail\dsmrdcrd02" folder but that made no difference. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thilo Stapff Sent: Wednesday, March 05, 2008 9:21 AM To: ARSperl User Discussion Subject: Re: [Arsperl-users] ARS 1.90 Can't load ARS.dll -- The DLLs need to be in a directory that is contained in your system's PATH variable, exactly as if they were .exe files. -- The user tool itself is not needed. -- You might, however, need the icu...32.dll files from the user tool directory. Thilo HEWITT, DARRYL wrote: > I am still getting "Can't load 'E:/Program > Files/Perl/site/lib/auto/ARS/ARS.dll' for module ARS: load_file: > The specified module could not be found at E:/Program > Files/Perl/lib/DynaLoader.pm line 229". > > What I have done since our last email exchange: > > 1) Deleted and re-installed ARS Perl package just to make sure I had > done it correctly. > (DOS commands and results are attached) > > 2) Copied arxxx70.dll's to the root folder where our Remedy AR Server > was installed. > > 3) Ran perl -MARS -e "print $ARS::VERSION" to test and received the same > error. > > 4) After checking the registry, I tried to register dll's with > REGSVR32 "E:\Program Files\AR System\User\arapi70.dll" > but received error: > > > 5) Rather than mess with figuring out the dll registration issue, I > installed Remedy User 7.0.1 > since I had found registry settings in > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDll's > folder > for "E:\Program Files\AR System\User\arapi70.dll" on the server that > works. > Remedy User 7.1 was already installed on this server. > > 6) Ran perl -MARS -e "print $ARS::VERSION" to test and received the same > error. > > All of the above raises some questions that I hope you will answer. > > -- Where is ARSPerl expecting to find the Remedy API's? > > -- Does the Remedy User for the correct version need to be installed on the > server, or PC, running the Perl package? Does this also need to be > run where > AR Server is installed? > I had always assumed that ARSPerl was basically mimicking someone running > Remedy User. > > -- We have been using ARSPerl since 2002 and it has worked well. > However, all I have ever done when moving the location of the Perl > scripts > is make sure that the following 3 dll's were present in the Perl scripts > folder for the Perl script issuing the "USE ARS": arapixx.dll, > arrpcxx.dll, and arutlxx.dll. > Is this all that really needs to be present? > > To repeat some of my previous, we have two Windows 2003 SP1 servers: > DSMRDCRD02 and DSMRDCRD03. > > I have installed the ARSPerl 1.90 package on both using the same procedure. > > Running the DOS command line perl -MARS -e "print $ARS::VERSION" works > on DSMRDCRD03 > but receives the load failure error on DSMRDCRD02. > > DSMRDCRD02 was built with the Remedy AR software from scratch, i.e. new. > > DSMRDCRD03 was built with the Remedy AR software as an upgrade over an > existing install of version 7.0.1. > > Any help or suggestions would be greatly appreciated. > > ------------------------------------------------------------------------ > *From:* [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] *On Behalf Of *jeff murphy > *Sent:* Tuesday, March 04, 2008 8:12 AM > *To:* ARSperl User Discussion > *Subject:* Re: [Arsperl-users] ARS 1.90 Can't load ARS.dll > > Yes, you'll need to use the same revision of the API that the perl > module was compiled against. The good news is that, from a perl script > perspective, it doesn't matter if you use a 7.0 API against a 7.1 > server, or even a 6.3 API against a 7.1 server. There are only a few > edge cases that you might hit against (currency fields iirc) but in > general you should be OK. > > jeff > > > On Mar 4, 2008, at 11:05 AM, HEWITT, DARRYL wrote: > >> Thanks for your quick response! >> >> Yes, ARS.dll does exist at E:\Program Files\Perl\site\lib\auto\ARS. >> >> I have a theory that I would like to run by you. Does the Perl code >> version check the ARS api's when the USE clause is executed? >> >> On the server that is not working, we have installed and are running >> AR version 7.1 (arxxx71.dll's). >> >> On the server that works, we have installed AR version 7.1 >> (arxxx71.dll's) but >> there also exist arxxx70.dll's, arxxx63.dll's, and arxxx51.dll's. I >> won't even try to >> explain how that happened but could that be affecting the load of ARS.dll? >> >> I realize that ARS 1.90 was written to AR version 7.0.1. Does that >> mean it will not work with AR version 7.1? > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------ - > This SF.net email is sponsored by: Microsoft > Defy all challenges. Microsoft(R) Visual Studio 2008. > http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ > > > ------------------------------------------------------------------------ > > _______________________________________________ > Arsperl-users mailing list > Arsperl-users@arsperl.org > https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users
