I don't know if any netter has used ICICI Bank's much vaunted NRI services. I have and it has not been fun!
See below: > From: Chan Mahanta <cmaha...@gmail.com> > Date: July 7, 2011 8:53:33 AM CDT > To: "NRI Service" <n...@icicibank.com> > Cc: Chan Mahanta <cmaha...@gmail.com> > Subject: Re: 'ICICICARE=042-078-385' Cannot Login > > I am glad that finally someone read my mail to respond about the issues and > not merely sent back a > perfunctory form letter. Thank you. > > Here is one more thing I would like to point out: When someone finally called > from ICICI bank on July 05, > it was around 10:00 PM, US time. I had already gone to bed. My wife, who took > the call, only > knew that the transaction finally went thru. She did not know of all the > hassles I had to endure > in the meantime. The point I wish to make is that when your international > help desk calls back, should they not know that > 10:00 pm is not the most opportune time to call? Should they not know who > they are calling, in what continent, at what time? > > Allow me to tell you one more horror story, from January of this year: I had > to apply, on paper, to get an e-Transfer URN by filling out > an application form and mailing it to Mumbai. It could not be performed thru > the web. I did mail itr by registered air mail, including the required ICICI > Bank > Internet Banking ID number. And after two or three weeks, I received an > e-mail, informing me that they received my application but could not > process is because it lacked some number or other and that I should call the > helpline. At that point I just gave up on eTransfer services, knowing the > usefulness > of the help desk folks. But guess what, while I was pulling my hair out > trying to send money via Money2India this time, like I did before, because > I could not eTransfer, and could not log in, after one of a number of various > attempts, I received an URN Number, one that they told me earlier in the year > that could not be processed! So much for PROCESS ! > > This is nothing personal. I hope YOU can help make the much touted ICICI > bank's EASE of TRANSACTION actually happen. > > > > > > > On Jul 7, 2011, at 5:46 AM, NRI Service wrote: > >> Dear Mr. Mahanta, >> >> We value your relationship with ICICI Bank and regret the inconvenience >> caused to you. >> >> We are deeply concerned with the issues raised by you in your e-mail. We >> regret that our service couldn't live up to your expectations. >> >> We appreciate your feed back. We are constantly trying to improve our >> services and any comments / feedback will be most welcome to help us serve >> better. >> >> Do keep writing to us with your suggestions and feedback. This enables us to >> work towards, improving our services. It is our constant endeavor to modify >> our processes based on your suggestions. >> >> Sincerely, >> >> --------- >> Customer Service Manager >> ICICI Bank Limited >> >> CONFIDENTIALITY INFORMATION AND DISCLAIMER: >> This e-mail message may contain confidential, proprietary or legally >> privileged information. It should not be accessed by anyone who is not the >> original intended recipient. If you have erroneously received this message, >> please delete it immediately and notify the sender. You will appreciate that >> e-mail transmission cannot be guaranteed to be secure or error-free as its >> contents are susceptible to loss, damage, interception, destruction, etc. >> Before opening any attachments please check them for viruses and defects. >> The notice appended to the e-mails is not intended to prejudice the >> interests of our customers in any manner or to evade responsibility for any >> act of done with the endorsement of ICICI Bank. >> >> >> -----Original Message----- >> From: Chan Mahanta (cmaha...@gmail.com) >> Date: Tuesday, July 05, 2011 06:10 PM >> To: NRI Service (n...@icicibank.com) >> Cc: Chan Mahanta (cmaha...@gmail.com) >> Subject: Re: Cannot Login >> >> That is not the whole truth! >> >> The truth is that I did NOT get any help from your staff. I resolved it >> myself with many attempts. >> >> There was yet another problem, which, again your help staff could not >> resolve for me yesterday >> and gave me the runaround. This was after logging in and entering the info. >> on the sending bank, recipient's name >> bank etc. and the amount, the screen would no go on to the next step. Your >> help staff told me it was my computer's >> firewall and when I told her what my computer is and the firewall info., she >> told me she could not help, >> because she is not familiar with a Mac ( my iMac ) that I will have to call >> tech-services or some such thing. >> >> But the problem was NOT the firewall at all. >> >> It was because your website is poorly designed and does not tell the user >> HOW the AMOUNT to be transferred >> has to be entered. When I entered X,000.00 (US dollars), it dd not >> recognize it, and the transaction would >> not go thru. >> >> After many attempts , by chance, when I entered X000 ( US dollars), it went >> thru. >> >> Shouldn't your website designers have informed the user of such a basic and >> elementary piece of info. >> to complete the transaction? >> >> I must say that ICICI Bank's help staff left a lot to be desired. Their >> propensity to pass the buck is not NEW. I have suffered that before! >> >> cm >> >> >> >> >> >> >> >> >> >> >> >> On Jul 5, 2011, at 7:17 AM, NRI Service wrote: >> >>> Dear Mr. Mahanta, >>> >>> Greetings from ICICI Bank. >>> >>> With reference to our telephonic conversation on July 05, 2011, I confirm >>> that your query with regards to logging into Money2India stands resolved. >>> >>> Sincerely, >>> >>> ------------------------ >>> Customer Service Officer >>> ICICI Bank Limited >>> >>> Inform us if your contact details have changed. >>> >>> Note :Please do not reply to any e-mail that asks you for your >>> bank-account-related information / details. These are called phishing >>> e-mails and are designed with intent to fraudulently capture your bank >>> account and personal details for misuse etc. >>> >>> CONFIDENTIALITY INFORMATION AND DISCLAIMER: >>> This e-mail message may contain confidential, proprietary or legally >>> privileged information. It should not be accessed by anyone who is not the >>> original intended recipient. If you have erroneously received this message, >>> please delete it immediately and notify the sender. You will appreciate >>> that e-mail transmission cannot be guaranteed to be secure or error-free as >>> its contents are susceptible to loss, damage, interception, destruction, >>> etc. Before opening any attachments please check them for viruses and >>> defects. The notice appended to the e-mails is not intended to prejudice >>> the interests of our customers in any manner or to evade responsibility for >>> any act of done with the endorsement of ICICI Bank. >>> >> > _______________________________________________ assam mailing list assam@assamnet.org http://assamnet.org/mailman/listinfo/assam_assamnet.org
