Ok, Understood all this.. but isn't that for making 'static' agents? What if I want my agents to be able to log in/out of the queues... ie when they are not here.
On 3/29/06, Lenz <[EMAIL PROTECTED]> wrote: > > You just add the same agent to both queues (don't use groups), like in > queues.conf: > > [queue1] > .... > member=>Agent/101 > > [queue2] > ... > member=>Agent/101 > > Now Agent 101 is a member of both queues, and will not be called while > s/he is on conversation. > l. > > > > On Wed, 29 Mar 2006 09:02:11 +0200, Tomislav Parčina <[EMAIL PROTECTED]> > wrote: > > > In article <[EMAIL PROTECTED]>, [EMAIL PROTECTED] says... > >> > >> Just add the agent to both queues, * will take care of the rest. > >> l. > > > > I have tried to put agents in groups and then join groups to specific > > queue. It doesn't work. I don't know is the problem because one agent > > can't be in more groups or joining groups to queue's doesn't work. > > > > Do you know anything about this? > > > > > > -- > > Tomislav Parcina > > tparcina#lama.hr > > > > > -- > Loway Research - Home of QueueMetrics > http://queuemetrics.loway.it > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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