I searched and read all the relevant posts, but I still don't have a solution to my problem..
I've got a small queue for tech support calls using AddQueueMember. The agents are using IP300's from polycom. In my example, only one agent is logged int. When a call comes into the queue, asterisk sends the call to the one agent logged in. The agent answers and is talking to the caller. While on this call, another person comes into the queue. Asterisk immediately tries to send the call out to the Polycom. Of course, since the Polycom has multiple call appearances (call waiting), the Polycom doesn't send back a busy, so the call sits on the phone in call waiting. Meanwhile the agent is getting blinks and beeps from the phone. After the timeout specified in queues.conf expires, it dials the agent again.. I just need some suggestions on what to try. I don't mind doing the research, but I'm out of ideas on what to search for.. Thanks in advance... --Sean -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- sean a. newton [EMAIL PROTECTED] louisville, ky, usa http://wewt.net -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
