Chuck: Unfortunately your customer may be stuck. I can tell you that we had one case of this in the past here at Telnet where one of our customers was hit by fraud (they had an insecure box, wasn't our fault) and ended up with a $1,500 bill after about 24 hours...luckily we noticed it and let them know after 24 hours.
So how did it pan out for our customer. Although we (Telnet) felt no responsibility whatsoever to do anything (as it wasn't our fault), in the spirit of being co-operative and compassionate we agreed to re-rate all of the customers calls at our cost. We did have a hard cost for those calls and we didn't feel that we should be out our costs. I don't know if Allstream will agree to the same (I doubt it), but you can try. One thing that you may try is asking them why their fraud management dept didn't pick up on this earlier. Regards, Bill -----Original Message----- From: Chuck Mariotti [mailto:cmario...@xunity.com] Sent: Friday, January 29, 2010 11:14 AM To: asterisk@uc.org Subject: [on-asterisk] Long distance fraud... $24,000+ Anyone have any experience with large long distance phone bills ($20k) that are fraudulent? The phone system was compromised via dial in / call transfers. Overseas calls made. Specifically how to not have to pay All Stream because of it? What's the common practice and outcome? I mean, I would imagine that All Stream would get their costs back out of it eventually, how can they pass that onto their client? How can I go about getting them to zero it out? Regards, Chuck Mariotti --------------------------------------------------------------------- To unsubscribe, e-mail: asterisk-unsubscr...@uc.org For additional commands, e-mail: asterisk-h...@uc.org
