This may seem like a silly suggestion or you may have already tried this.
However when my users complain about this (the once or twice that they have)
all I had to do was pull the battery out of the phone and let it boot back up
and the problems did not continue.
If you already tried that - have you tried reactivating the users in BES?
Do you have different IT policys for different users?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: bes-admins-requ...@dataoutages.com
Date: Mon, 15 Mar 2010 18:24:55
To: <bes-admins@dataoutages.com>
Subject: Bes-Admins Digest, Vol 26, Issue 36
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Today's Topics:
1. Re: Emails received up to 3 hours late on BES (Don Andrews)
----------------------------------------------------------------------
Message: 1
Date: Mon, 15 Mar 2010 15:23:15 -0700 (PDT)
From: Don Andrews <don.andrews_safe...@yahoo.com>
Subject: Re: [Bes-admins] Emails received up to 3 hours late on BES
To: "A list for BES Admin's to discuss issues, etc."
<bes-admins@dataoutages.com>
Message-ID: <850678.36778...@web39603.mail.mud.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Are they all on the same Exchange server?? The same mail agent?
________________________________
From: Michele A Cassone <miche...@envirotrac.com>
To: "A list for BES Admin's to discuss issues, etc."
<bes-admins@dataoutages.com>
Sent: Mon, March 15, 2010 2:23:30 PM
Subject: [Bes-admins] Emails received up to 3 hours late on BES
Hi Everyone,
?
I have a BES 4.1 SP 6 MR 7 in an Exchange 2003 SP2 environment. I'm
encountering an issue where a handful of users are receiving mail up to 3 hours
late. They receive the message in outlook at a certain time, then receive that
message on their blackberry unit 3 hours later.
?
There are no errors or anything showing up in the event viewers on either the
BES server or the Exchange server.? I?ve looked through some of the BES logs ?
router, synch, and dispatch.
?
I don?t see anything in them that jumps out at me. Has anyone else encountered
this?? I have a mixture of 8330 Curves and 8350i Nextel Curves on the system.
My carrier is Sprint. The devices experiencing the issue are 8330 curves, all
of which are updated to the newest OS.
?
Thanks in advance,
?
?
Michele A Cassone | Network Administrator | ?EnviroTrac Ltd. | 5 Old Dock Road,
Yaphank NY 11980
631.924.3001(office) | 631.924.5001(fax) ?| miche...@envirotrac.com
______________________________________________________________________
Solutions in Action - http://www.envirotrac.com
CONFIDENTIALITY: This e-mail (including any attachments) may contain
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