Then let them resolve it without making them give a CC :) I personally wouldn't trust them to say ohh this isn't a CFMX bug its a bug caused when you get too many hits which isn't really cfmx's issue. Lol
But mm doesn't care so goto php :) ----- Original Message ----- From: "Jesse Noller" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Tuesday, October 08, 2002 11:26 AM Subject: RE: LONG time CF Supporter - About ready to dump CF! > <snip> > > > I'll BE the guinea pig.. No problem! But I need the total > > responsiveness from MM to make it work. And I'm completely willing to > > share my experiences and solutions with the CF community, so that they > > can benefit from it. > > > > But.. (And there's ALWAYS a BIG BUT(T) somewhere! <grin>) Don't ask me > > for a credit card to do this. > > <snip> > > If we cannot reproduce this in house, we cannot fix it. If it is not escalated through support, the likelihood of the problem getting addressed is negligible. > > We can do comparisons all day long, however what it boils down to is this: > > You and anyone else seeing this problem, need to contact technical support. You need to allow them to get the information they need to point you to a solution. Yes, other people may have seen this problem, but so far, as far as I can tell, the problem seems like "CF Dies under load". > > Well, we ran CFMX under load, for *weeks* before we shipped it. I know; I had to help out with it. > > We have supplied a clearly defined avenue to getting your issues heard. The avenue is supported and maintained by Macromedia (ie: not a 3rd party mailing list, or a website) and this is the most efficient method of issue resolution we have at the moment. > > Is it perfect or foolproof? Is it final? No. Are we examining it and looking for ways of improving it? Yes. > > Right now however, that is the *best* method of getting an issue resolved. > > -Jesse > > > > > > > | -----Original Message----- > > | From: Scott Brader [mailto:[EMAIL PROTECTED]] > > | Sent: Tuesday, October 08, 2002 7:28 AM > > | To: CF-Talk > > | Subject: RE: LONG time CF Supporter - About ready to dump CF! > > | > > | > > | Before anyone else comments, yes, this probably should be a > > | cf-community topic now. > > | > > | Jesse, > > | I certainly see your point, however, as a developer and small > > | business owner, there are financial concerns that a large > > | organization like MM wouldn't understand. My business > > | _depends_ on my customers being able to trust what I tell > > | them. If I recommend a change to their > > | hardware/software/processes/etc. and they implement it, my > > | reputation is on the line. In that light, I am always _very_ > > | hesitant to recommend production software upgrades until they > > | have been through the wringer a while. > > | > > | My other problem is that, to report a possible bug, many > > | software companies expect you to essentially "put down a > > | deposit" before they will take your call. I, for one, simply > > | cannot afford to gamble that tech support is going to agree > > | that my issues are bugs until they get a lot of reports of > > | it. That is a financial risk for small businesses that are > > | struggling to survive in these economic times. > > | > > | Maybe if the software companies (and I'm not saying MM > > | doesn't, because I simply haven't checked) provided an > > | efficient tool for reporting possible bugs without requiring > > | the normal full tech support call and deposit, people would > > | be more likely to civilly report the bugs than vent on the forums. > > | > > | Thanks, > > | Scott > > | > > | Scott Brader > > | Prairie Software Development LLC > > | 101 East Sadd Street > > | PO Box 235 > > | North Prairie, WI 53153-0235 > > | > > | Phone: 262.392.9173 > > | Fax: 262.392.9174 > > | > > | Toll Free: 888.821.3427 > > | Mobile: 262.490.1376 > > | > > <http://www.prairiesoftdev.com> > > > > Amateurs practice until they get it right, > > Experts practice until they can't get it wrong. > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
