I was part of a team that wrote something to this effect. If used cfpop to query a specific account for mail. Keywords within the subject header would automatically create an incident in our incident tracking system and allow assignement to a developer.
It isn't specifically difficult. Your major task is the incident management system...That is very dependent on your business working processes. Adam > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: 06 January 2003 14:34 > To: CF-Talk > Subject: RE: Incoming email manager > > > You might find this strange but I work for a major ISP but we > subcontract our email server management and we are unable to > get that level of control over the servers. In essence our email > accounts are treated exactly like our customer's accounts. > > I have been given the final word "We can't do it that way". > :) > > David > > = = = Original message = = = > > sounds like you are re-inventing the wheel. What mail application/server > are you using now? can't this be used in conjunction with CF? > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: 06 January 2003 14:17 > To: CF-Talk > Subject: Incoming email manager > > > Does anyone know of a prewritten application that handles incoming > > email? > > Before I go creating something on my own I wanted to see if anyone > > had an application already written. We have close to 20 email > > accounts that serve customer support in diferent ways and as > > employees change we are finding that some of those accounts go > > unchecked. I need an application that can receive these emails > > and dump them into a database that I can then incorporate with > > our intranet. If the emails go unanswered I would like a higher-up > > to be notified. > > David Murphy > www.cfugcny.org > > ___________________________________________________________ > Sent by ePrompter, the premier email notification software. > Free download at http://www.ePrompter.com. > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
