Hi Adam Thanks for your reply.
the predominant problem we have had with host my site is mis information. they just seem to want to provide an answer irregardless of whether it is right or wrong. there has been some form of misinformation every week. however, to give you an idea: we got onto their live chat to ask them if we bought a specific tag would they install it for us. they said yes. i saved the transcript and bought the tag. then when we asked them to install they said they wouldnt. so after a few emails of me providing proof that i bought it on their say so they finally installed it, i have an email stating 'we have installed the tag you sent us'. We then started getting bugs with the tag when it was on the server. we got a couple of our developers to troubleshoot and after hours of work they could not find out what it was. so i contacted host my site and we finally found out that they had installed a version they had without telling us, which happened to be an early version of the tag. This cost us hundreds of pounds in developer hours and they only provided a tiny amount of that in compensation. at this time we were on a shared server. we discussed with them that we were having a major presentation coming up and needed the server to be reliable. they suggested going to a VPS. we did this. you can guess whats coming..... we had a major presentation and the vps was down for a whole day. we have now put off our presentations until we can move to someone more reliable as we cannot take this risk. they are literally costing us money and are unreliable in terms of uptime and in terms of information. when we complained they said that we need to understand that sometimes things go wrong in tech support and that they dont think we deserve anymore compensation as we have had enough for past problems. i have only detailed a very small percentage of the problems we have had with them. Best wishes Richard ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:300721 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
