>I do think that big outfits such as Google need to be more responsive to >lowly users who are merely trying to point out a problem. Instead, it >appears as though they waited until some entity that could create some >waves for them mentioned the problem before taking the issue seriously >and making corrections. What else is new?
Congratulations on your success. With Google I'm a bit sympathetic because I know that the number of emails they get is huge. The strategy with a big organization is often to do a little research to find a place where your concerns might get noticed -- like a narrowly-defined support list or blog. Rob probably knew the right person to call. I'm feeling equally snubbed by a local ISP (HIS.COM) that I have previously recommended highly on this list. A small company like HIS ought to know that when they don't respond it is very easy to move business elsewhere. So it ain't just Google that snubs its customers. ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
