Lurker prowls Web to clarify issues, answer questions
By Chris Woodyard
USA TODAY
 

His name evokes a menacing image.
 
The Lurker. The Starwood Lurker.
 
Every workday, the Lurker trolls the Internet. He dips into frequent-traveler electronic bulletin boards to check the postings about his employer, Starwood Hotels & Resorts. He ferrets out comments on any of the big hotel chains that operate under Starwood's corporate umbrella -- Westin, Sheraton, St. Regis or W.
 
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