[Declude.JunkMail] Spool and Overflow Folders...

[Ralph Krausse]

We have had reports from some customers that their spool and overflow folders have been slowly backing up using Declude 2.0.6   If you are experiencing this kind of problem, type    Declude -diag    at the command prompt.   SmarterMail ---------------- If you see 'Using [sm.decludekey.us]' more than once, follow steps 1-5   Imail ---------------- If you see 'Using [im.decludekey.us]' more than once, follow steps 1-5         1. Create a new txt file in your Declude folder and rename it to declude.cfg. If you already have a declude.cfg skip to step 2   2. Open the declude.cfg in notepad   3. Add DNSOVERRIDE xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is your DNS server IP address (use the IP defined in your Smartermail or IMail administrator DNS     field)   4. Save the declude.cfg file   5. Return to the command prompt and type    Declude -diag    you should see the 'Using' text being displayed only once.   6. Monitor the spool and the overflow to see if the situation has improved.       Declude Engineering