Responses to [EMAIL PROTECTED]'s questions.
What version of Windows are you using?
>>Win 2K Server
What SP's are installed?
>>SP4
What version of Declude are you using?
>>C:\IMail>declude -diag
>>Declude 1.81 (C) Copyright 2000-2004
Computerized Horizons.
What version of IMail are you using?
>>Imail 8.2
What hot fixes have you applied to IMail?
>>hf1 **Did apply hf2 after yesterday's SMTP crash
How long before you see this resource problem?
>>Undetermined, has only happened twice in 2 weeks.
Does your scanner software automatically update itself (not definitions but the software itself) When did this start happening? Did ANY kind upgrade happen? Win, Declude, IMail, Scanner?
>>F-Prot using Declude Virus, updates each hour.
>>No upgrades or updates immediately prior to smtp crash.
Your name and phone number
>>Chris Patterson, 813-232-4887
Any else you suspect or find odd.
>>Box: 2 gigs RAM with 4 gigs Virtual, dual Zeon 3.06 on a Compaq DL380 with 6 SCSI's.
>>Issue begins with spool backing up, q*.smd files dumping into overflow directory.
>>SMTP stops and will not restart until reboot. Up to 6000 in spool and overflow, files are delivered after reboot and all is >>normal.
>>SMTP Log files at the time:
> 05:24 09:48 SMTPD (308509060000b185) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308509060000b185.SMD"
> 05:24 09:48 SMTPD (308518b90000b187) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308518b90000b187.SMD"
> 05:24 09:48 SMTPD (308a1cfa0000b1ef) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308a1cfa0000b1ef.SMD"
> 05:24 09:48 SMTPD (308616750000b18b) Format Message Failed, Message ID:
> (11534)
> 05:24 09:48 SMTPD (3086047d0000b18d) Format Message Failed, Message ID:
> (11534)
> 05:24 09:48 SMTPD (3086111e0000b191) Format Message Failed, Message ID:
> (11534)
> 05:24 09:48 SMTPD (307f0d740000b09c) Format Message Failed, Message ID:
> (11534)
> 05:24 09:48 SMTPD (3086190f0000b196) Format Message Failed, Message ID:
> (11534)
> 05:24 09:48 SMTPD (308514eb0000b188) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308514eb0000b188.SMD"
> 05:24 09:48 SMTPD (306a0f550000ad31) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q306a0f550000ad31.SMD"
> 05:24 09:48 SMTPD (308518b40000b189) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308518b40000b189.SMD"
> 05:24 09:48 SMTPD (308203a30000b113) (CP) error 1455 executing
> "C:\IMail\Declude.exe" "G:\Imail\spool\Q308203a30000b113.SMD"
> 05:24 09:48 SMTPD (308601c30000b190) (CP) error 1455 executing
> "C:\IMail\Declude.exe"
Thanks,
Chris Patterson, CCNA
Network
Engineer
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Wednesday, May 25, 2005 12:30 PM
To: Chris Patterson
Subject: [01E-0A25BF81-BB66] Declude/SMTP crashing
What version of Windows are you using?
What SP's are installed?
What version of Declude are you using?
What version of IMail are you using?
What hot fixes have you applied to IMail?
How long before you see this resource problem?
Does your scanner software automatically update itself (not definitions but the software itself) When did this start happening? Did ANY kind upgrade happen? Win, Declude, IMail, Scanner?
Your name and phone number
Any else you suspect or find odd.
Please contact me if you have any other questions.
Thank you,
Ralph Krausse
(978)-499-2933
From: "Chris Patterson" <[EMAIL PROTECTED]>
Sent: Wed, 25 May 2005 10:01:56 -0500
To: <[EMAIL PROTECTED]>
Subject: RE: [01E-0A25BF81-BB66] Declude/SMTP crashing
It has happened twice in two weeks. It is not predictable. We are also
running Declude Virus with f-prot.
What version of Declude would you recommend for 8.2, understanding you
have thoroughly tested.
As you can see from the logs, we have alot of e-mail traffic on a very
powerful box. We have been runing Imail/Declude for years on this
config with the same DNS server. This all began after the 8.2 upgrade
it was really stable before the upgrade. I am sure this is some type of
compatibility issue and I would really like your assistance solving
this.
Can I send you any of the virus logs on debug to possibly assist.
Thanks,
Chris Patterson, CCNA
Network Engineer/Support Manager
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Wednesday, May 25, 2005 8:18 AM
To: Chris Patterson
Subject: [01E-0A25BF81-BB66] Declude/SMTP crashing
Chris,
We are looking into this issue with the new version of IMail but some
information if you can. Does this happen right away or if you reboot
your MTA, does it take a few hours/days for this to occur. Are you just
using Junkmail or also Virus?
Please contact me if you have any other questions.
Thank you,
Ralph Krausse
(978)-499-2933
________________________________
From: "Chris Patterson" <[EMAIL PROTECTED]>
Sent: Tue, 24 May 2005 10:33:37 -0500
To: <Declude.JunkMail@declude.com>
Subject: Declude/SMTP crashing
I upgraded to Imail 8.2 (hf1)2 weeks ago, running declude (Declude
v1.81). I have had SMTP crash twice with these errors before going into
overflow directory. SMTP would not start and had to be rebooted.
Any suggestions?
05:24 09:48 SMTPD (308509060000b185) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308509060000b185.SMD"
05:24 09:48 SMTPD (308518b90000b187) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308518b90000b187.SMD"
05:24 09:48 SMTPD (308a1cfa0000b1ef) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308a1cfa0000b1ef.SMD"
05:24 09:48 SMTPD (308616750000b18b) Format Message Failed, Message ID:
(11534)
05:24 09:48 SMTPD (3086047d0000b18d) Format Message Failed, Message ID:
(11534)
05:24 09:48 SMTPD (3086111e0000b191) Format Message Failed, Message ID:
(11534)
05:24 09:48 SMTPD (307f0d740000b09c) Format Message Failed, Message ID:
(11534)
05:24 09:48 SMTPD (3086190f0000b196) Format Message Failed, Message ID:
(11534)
05:24 09:48 SMTPD (308514eb0000b188) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308514eb0000b188.SMD"
05:24 09:48 SMTPD (306a0f550000ad31) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q306a0f550000ad31.SMD"
05:24 09:48 SMTPD (308518b40000b189) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308518b40000b189.SMD"
05:24 09:48 SMTPD (308203a30000b113) (CP) error 1455 executing
"C:\IMail\Declude.exe" "G:\Imail\spool\Q308203a30000b113.SMD"
05:24 09:48 SMTPD (308601c30000b190) (CP) error 1455 executing
"C:\IMail\Declude.exe"
Thanks,
Chris Patterson, CCNA
Network Engineer/Support Manager
