Pete:

Thanks.

Was worried my messages were not getting through.

Chuck Schick
Warp 8, Inc.
(303)-421-5140
www.warp8.com

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pete McNeil
Sent: Wednesday, May 24, 2006 1:22 PM
To: Chuck Schick
Subject: Re: [Declude.JunkMail] How to get support from sniffer....


Chuck, I stepped away for a while (started work today at midnight).

I've found your FPs and I will address them immediately.

I note you did not leave a message on the support line (that I can see).

I'll take the rest of this off list.

Thanks,

_M


On Wednesday, May 24, 2006, 2:12:39 PM, Chuck wrote:

CS> It appears in the sniffer rulebase updated yesterday one of the 
CS> rules trips the getrich test on sniffer when emails are sent from or 
CS> to our domain name. I have identified the rule and made a panic rule 
CS> entry.  But it appears the problem is more wide spread.  I have sent 
CS> messages to [EMAIL PROTECTED], [EMAIL PROTECTED], and 
CS> have submitted several examples to [EMAIL PROTECTED] with 
CS> absolutely no response.  I am concerned that my emails are not 
CS> getting through because of the bad rule - when I sent a message to 
CS> the sniffer list it never shows up making me suspect the bad rule is 
CS> torpedoing my email correspondence.

CS> This is a big catch-22.  I wish that sortmonster had a web based 
CS> ticketing system.  Anybody have a non email way of getting ahold of 
CS> sortmonster.  The tech support phone number on the armresearch web 
CS> site just goes to voice mail.

CS> Sorry to post this here but I want to get this resolved.

CS> Chuck Schick
CS> Warp 8, Inc.
CS> (303)-421-5140
CS> www.warp8.com

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