David,
I normally do not put in my 2 cents worth to general discussions, but would
like to this time just to help clarify the intent, as I see it, of the original
request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot
imagine EVERYONE that is on the email distribition list is a frequent visitor
to such. Those that are not will not learn of the mistakenly left out DLL file
unless another email blast goes out.
Randy Armbrecht
Global Web Solutions, Inc.
804-442-5300
----------------------------------------
From: "David Barker" <[EMAIL PROTECTED]>
Sent: Tuesday, April 17, 2007 10:33 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING
UPDATE"
The issue was corrected prior to notifying all customers, and therefore we
did not need to send out a secondary email.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy
Schmidt
Sent: Tuesday, April 17, 2007 10:18 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS
SCANNING UPDATE"
Hi David,
Thank you for addressing the AVG problem as quickly as you did.
I also think Declude is doing a good stuff on the Virus and Spam lists and I
have no problem how yesterday's communication was handled on the virus list.
However, I thought I had received a direct HTML formatted customer notice,
with logos as such (not just via the regular virus list) urging the install
of the new version (but I no longer have those emails). So I had understood
Dave that he was expecting the "warning - bad install" email to be sent
through that same distribution.
I only hope that I don't remember wrong and wasn't looking at some older
notice.
Best Regards,
Andy
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David
Barker
Sent: Tuesday, April 17, 2007 9:49 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS
SCANNING UPDATE"
Andy and Dave,
I had posted to the virus list as a courtesy giving everyone on the virus
list the heads up before actually notifying all our customers. And yes I did
post to the virus list again once John had identified the issue and it was
corrected immediately, this all happened within a 25 minute time frame, I
think it is unfortunate that perhaps you downloaded the Imail version during
that window, and were upgrading from a version prior to the last release
4.3.40, that being said I do understand that it was annoying :) and I
sincerely apologize for the inconvience.
David Barker
Director of Product Management
Your Email security is our business
978.499.2933 office
978.988.1311 fax
[EMAIL PROTECTED]
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy
Schmidt
Sent: Tuesday, April 17, 2007 9:29 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS
SCANNING UPDATE"
John,
I think the point Dave is making is:
They did notify all clients individually about the availability of the new
version, urging them to act immediately!
However, when they managed to release an incomplete install, they did NOT
send out a second notice to that exact same group to warn those who were
trusting enough to follow their initial urging to upgrade that they better
download a second time.
In fact, if their customer portal has a "last login" field in their
database, then they could have identified anyone who had accessed their
customer portal that day and even restricted the follow-up warning to that
group.
I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I
could have been in the same boat. And by the time the installation failed -
and NO mail was being delivered anymore, with customers up in arms about it
- my last concern would have been catching up on the chatter on mailing
lists.
Best Regards,
Andy
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T
(lists)
Sent: Tuesday, April 17, 2007 1:19 AM
To: declude.junkmail@declude.com
Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS
SCANNING UPDATE"
The upgrade that came out today, 4.3.46, was specifically and pointedly only
to correct a problem with the built-in AVG scanner that was created by a
change AVG recently made.
John T
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave
Doherty
Sent: Monday, April 16, 2007 7:54 PM
To: declude.junkmail@declude.com
Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS
SCANNING UPDATE"
I did so, and the upgrade went fine this time.
So why did they restrict the distibution of the mod notice to the AV list
when they sent individual emails to notify of the initial upgrade?
This is more than annoying...
-d
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