Linda ,
THANK YOU THANK YOU THANK YOU!!!!
I too am at a loss as to why our existing key wasn't working - THANK YOU for
generating the new key and getting declude back up for us!!!
Randy A.
Global Web Solutions Inc
----------------------------------------
From: "Linda Pagillo" <[EMAIL PROTECTED]>
Sent: Saturday, September 29, 2007 6:24 PM
To: declude.junkmail@declude.com
Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
Randy.. this is Linda from Declude. What is your phone number? We are closed
today, but i will call you to help.
If you have any further questions, please do not hesitate to contact me
either by email or call Toll free 1-866-332-5833 Ext.7008
Linda Pagillo
Technical Support Engineer | Declude
Your Email Security is our business
Office: 978.499.2933 x7008
Toll Free: 1-866.332.5833 x7008
Fax: 978.334.0700
Email: [EMAIL PROTECTED]
----- Original Message -----
From: "Randy Armbrecht"
To:
Sent: Saturday, September 29, 2007 2:41 PM
Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
> does declude monitor this list off hours? we are receiving complaints by
> the minute from our customers and I cannot wait until Monday morning for
> someone to find my emails to support and voice mails.
>
>
>
> -------
>
> Randy A.
> Technical Support Director
> Global Web Solutions, Inc.
> 804-442-5300
> globalweb.net
>
> ----- Original Message -----
> From: "Darrell ([EMAIL PROTECTED])"
> To:
> Sent: Saturday, September 29, 2007 11:30 AM
> Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
>
>
> > You will need to contact Declude at this point. There is nothing we can
> > do to help you out since the key is showing as expired thus is will not
> > process messages.
> >
> > Darrell
> > ----------------------------------
> > Check out http://www.invariantsystems.com for utilities for Declude,
> > Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring,
> > SURBL/URI integration, MRTG Integration, and Log Parsers.
> >
> >
> > Randy Armbrecht wrote:
> >> Darrell,
> >>
> >> thanks for thew quick response...
> >>
> >> process is running; but only at 3 threads and 0% CPU.
> >>
> >> do have a diags.txt file; looking into that it shows at bottom:
> >> [81CDE419-BDA4-44DB-9090-89C4A7492A98] IS EXPIRED KEY
> >>
> >> but we just renewed this yesterday..
> >>
> >>
> >> -------
> >>
> >> Randy A.
> >> Technical Support Director
> >> Global Web Solutions, Inc.
> >> 804-442-5300
> >> globalweb.net
> >>
> >>
> >> ----- Original Message ----- From: "Darrell
> >> ([EMAIL PROTECTED])"
> >> To:
> >> Sent: Saturday, September 29, 2007 10:10 AM
> >> Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
> >>
> >>
> >>> Randy,
> >>>
> >>> Is the decludeproc service started?
> >>>
> >>> Also, in the declude folder to you have a diags text file?
> >>>
> >>> Darrell
> >>> ----------------------------------
> >>> Check out http://www.invariantsystems.com for utilities for Declude,
> >>> Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring,
> >>> SURBL/URI integration, MRTG Integration, and Log Parsers.
> >>>
> >>>
> >>> Randy Armbrecht wrote:
> >>>> apologixe for false alarm; after re-install of earlier version
(4.3.46)
> >>>> I saw messages goinf into proc folder, so assumprtion was made it was
> >>>> working; but apparewntly my mistake for assuming. No declude logs
> >>>> being generated so it still appears to be not functioning
> >>>>
> >>>>
> >>>>
> >>>> -------
> >>>>
> >>>> Randy A.
> >>>> Technical Support Director
> >>>> Global Web Solutions, Inc.
> >>>> 804-442-5300
> >>>> globalweb.net
> >>>>
> >>>>
> >>>> ----- Original Message ----- From: "Randy Armbrecht"
> >>>>
> >>>> To:
> >>>> Sent: Saturday, September 29, 2007 9:24 AM
> >>>> Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
> >>>>
> >>>>
> >>>>> We have experienced the same issue - as of 1.30pm friday our declude
> >>>>> just stopped working; all attempts to restart it are not working -
> >>>>> we've rebooted, re-installed, etc.
> >>>>>
> >>>>> We did just renew our SA with declude at 12.30pm yesterday; I'm
> >>>>> wondering if that has anything to do with it.
> >>>>>
> >>>>> Declude - please contact me! I've emailed "urgent at declude" and
left
> >>>>> a voice mail on your support line
> >>>>>
> >>>>> Randy A.
> >>>>> Global Web Solutions Inc
> >>>>> 804-442-56300
> >>>>>
> >>>>>
> >>>>> ----- Original Message ----- From: "Serge"
> >>>>> To:
> >>>>> Cc: ;
> >>>>> Sent: Wednesday, September 26, 2007 3:02 PM
> >>>>> Subject: [Declude.JunkMail] HELP, Declude stoped functioning
> >>>>>
> >>>>>
> >>>>>> Dear Support,
> >>>>>>
> >>>>>> Today my declude stoped functioning
> >>>>>> Nothing being writen to the logs since 14:00 local time (GMT)
> >>>>>> Imail smtp delivery still pointing to declude.exe Rebooting did
not
> >>>>>> help
> >>>>>>
> >>>>>> what is going on ?
> >>>>>> Please help, very urgent
> >>>>>>
> >>>>>> Serge Dergham
> >>>>>> Cefib Internet
> >>>>>> Av de la Nation
> >>>>>> B.P. E1172
> >>>>>> Bamako, Mali
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> ---
> >>>>>> This E-mail came from the Declude.JunkMail mailing list. To
> >>>>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> >>>>>> type "unsubscribe Declude.JunkMail". The archives can be found
> >>>>>> at http://www.mail-archive.com.
> >>>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>> ---
> >>>>> This E-mail came from the Declude.JunkMail mailing list. To
> >>>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> >>>>> type "unsubscribe Declude.JunkMail". The archives can be found
> >>>>> at http://www.mail-archive.com.
> >>>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> ---
> >>>> This E-mail came from the Declude.JunkMail mailing list. To
> >>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> >>>> type "unsubscribe Declude.JunkMail". The archives can be found
> >>>> at http://www.mail-archive.com.
> >>>>
> >>>
> >>> --
> >>>
> >>>
> >>>
> >>> ---
> >>> This E-mail came from the Declude.JunkMail mailing list. To
> >>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> >>> type "unsubscribe Declude.JunkMail". The archives can be found
> >>> at http://www.mail-archive.com.
> >>>
> >>
> >>
> >>
> >>
> >> ---
> >> This E-mail came from the Declude.JunkMail mailing list. To
> >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> >> type "unsubscribe Declude.JunkMail". The archives can be found
> >> at http://www.mail-archive.com.
> >>
> >
> > --
> >
> >
> >
> > ---
> > This E-mail came from the Declude.JunkMail mailing list. To
> > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> > type "unsubscribe Declude.JunkMail". The archives can be found
> > at http://www.mail-archive.com.
> >
>
>
>
>
> ---
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> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
> type "unsubscribe Declude.JunkMail". The archives can be found
> at http://www.mail-archive.com.
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