Dan, Todd, I feel a little like you. We are using, selling and supporting Declude for the past 4 years. It works great for us. Especially since they brought up version 4 including Commtouch and AVG, that was a nice move. We went through all the product and pricing changes for the past years. We were surprised when they conbined all the products but they honoured all the previous purchases from all our customers. We deal with other vendors that would have been much more agressive that Declude in some situations. I believe that Decluce's pricing is fair and attractive for customers, the product works well and the support is just amazing. Bottom line, if you do not make money, you can't give support and put ameliorations in a product. I wish that everyone could continue to do business and make money. Keep the good work Stephan Chayer IntraSoft Solutions Inc. [EMAIL PROTECTED] _____
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Linda Pagillo Envoyé : 3 avril, 2008 14:35 À : declude.junkmail@declude.com Objet : Re: [Declude.JunkMail] Reasons to renew Thank you Todd. It's my pleasure! If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.2 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Direct: 978-225-8436 Office: 978.499.2933 Ext.2 Toll Free: 1-866.332.5833 Ext.2 Fax: 978.334.0700 Email: [EMAIL PROTECTED] ----- Original Message ----- From: Todd Richards <mailto:[EMAIL PROTECTED]> To: declude.junkmail@declude.com Sent: Thursday, April 03, 2008 11:06 AM Subject: RE: [Declude.JunkMail] Reasons to renew I totally agree with Dans email. Declude has been working great for us, so its money well spent. On the other hand, our IMail SA just expired, which cost us close to $1000 a year and a half ago, and I was never satisfied to the point where I could upgrade. So that amounted to worthless money spent. Im pretty comfortable when David says an update is available that it really is ready. The support esp. Linda has been fantastic. Our SA with Declude is up in June. I have every intention of renewing. Todd From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Shadix Sent: Wednesday, April 02, 2008 1:50 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew I, for one, like infrequent but solid updates. I dont have time to be constantly installing and testing updates, especially if they are problematic. Also, Declude is the only affordable anti-virus / anti-spam e-mail solution that Ive encountered. I havent really been looking lately but the others that Ive seen were a lot more expensive. Everyone has to choose the product that works for them. Declude works for me. Dan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Wednesday, April 02, 2008 11:58 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew Kevin, Every effort has been made to ensure that major releases are problem free, this has been the reason for the delay in major releases, however if you notice that between major releases we make available several interim releases just as Scott had done in the past. Reasons for Service Agreement renewal 1. Unlimited telephone and email support 2. AVG virus signatures for 12 months 3. ZEROHOUR updates for 12 months (After initial activation) 4. Any release of the software during 12 months 5. Upgrades and releases of new files like all_list.dat etc. 6. Access to Declude filter updates 7. Maintenance of a continued SA is required by our T&S which means if you lapse you can be charged the extra difference to be brought up to date. 8. Last but not least a team that is dedicated to its customers. 9. NOWHERE can you get this for the price you pay as a perpetual license customer. If you do have an alternative that can compare feel free to post it. As for the ZEROHOUR the way it was implemented was different to the other tests so it is on our dev list but not with a high priority other items that come before it are things like integration with the new message sniffer dll in development. A new test being evaluated called FST. Compatibility with SM 5.x Compatibility with IMAIL 10.x etc etc. David Barker VP Operations Declude Your Email security is our business 978.499.2933 x 7007 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Bilbee Sent: Wednesday, April 02, 2008 1:14 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Reasons to renew After seeing Matts post here about not renewing his JunkMail subscription. Im asking Declude to respond to the group as to why any of us with perpetual licensing. Our SA expires soon and I would like to know the value of renewing. The updates to Declude have been extremely slow and in some cases painful since Scott sold out. Any idea when ZEROHOUR will be available for use in %TESTSFAILED% Kevin Bilbee Network Administrator Standard Abrasives 3M Simi Valley [EMAIL PROTECTED] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
