We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem.
David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax <mailto:dbar...@declude.com> dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 10:20 AM To: declude.virus@declude.com; declude.junkm...@declude.com Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from today after I made a point of manually restarting DecludeProc. Suddenly, it reports CommTouch as OFF? My customer screen shows: Host Information Declude Imail Perpetual Lic. [omitted] 28 Jun 2010 AVG Activated Current CommTouch Activated It can't be a coincidence that CommTouch stopped working 3 weeks ago, on the exact anniversary date of my (renewed) agreement? Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what do Declude customers have to do after purchasing CommTouch or after renewing their service agreements to make sure that the software will continue to work with a complete function set? This way, I can add yet another reminder to my calendar (besides monitoring the AVG licensing renewal date). Overall Server Virus Summary Report Total Messages Processed: 21,868 Virus Infected Messages: 60 Percentage Infected: 0.27% VIRUS # INFECTED PERCENTAGE OUTLOOK 'BLANK FOLDING' VULNERABILITY 33 0.15% OUTLOOK 'CR' VULNERABILITY 11 0.05% OUTLOOK 'MIME SEGMENT IN MIME PREAMBLE' VULNERABILITY 8 0.04% I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% NON STANDARD HEADER VULNERABILITY 1 0.00% TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Virus Scanner Summary Report (Integrated AVG Scanner) Total Messages Processed: 21,868 Virus Infected Messages: 5 Percentage Infected: 0.02% VIRUS # INFECTED PERCENTAGE I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% Virus Scanner Summary Report (ClamAV) Total Messages Processed: 21,868 Virus Infected Messages: 2 Percentage Infected: 0.01% VIRUS # INFECTED PERCENTAGE TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
