On Wed, Aug 14, 2013 at 4:45 PM, Marcus (OOo) <marcus.m...@wtnet.de> wrote: > Am 08/14/2013 10:32 PM, schrieb Marcus (OOo): > >> Am 08/14/2013 10:11 PM, schrieb Rob Weir: >>> >>> On Wed, Aug 14, 2013 at 3:37 PM, Marcus (OOo)<marcus.m...@wtnet.de> >>> wrote: >>>> >>>> Since a few weeks we get mails with just "[Website]" as subject. >>>> >>>> Just one word is not really meaningful to classify the mail content >>>> on the >>>> first view. So, I'm wondering from where they come from and how to >>>> improve >>>> this? >>>> >>> >>> These probably come from the contact page: >>> >>> http://www.openoffice.org/contact_us.html >> >> >> ah, thanks. >> >>> See: For problems with the www.openoffice.org website, please contact >>> us via Development mailing list. >>> >>> That page covers contacts for reporting bugs, website and wiki >>> problems, press, etc. But the very first link on the page is for >>> support. I assume it requires an advanced degree in psychology to >>> understand why someone would skip over that link and go to another. >> >> >> Yes, especially because the hint with the dev@ link is one of the last >> options. So, it doesn't make sense to exchange it with others in the >> section as this would just move the problem to the l10n@ or bz@ mailing >> list. >> >> OK, seems to be the last remaining 2.5% that never can be improved. > > > Proposal: > > Exchange the predefined mail subject (e.g. "[Website]") with a more speaking > wording like: > > "I want to report a problem with the OpenOffice website" > "I want to report a problem with the OpenOffice BugZilla" > "I want to report a problem with the OpenOffice Wiki" > "I want to report a problem with the Pootle translation service" > > Maybe this will make it a bit more obvious for the user that her/his mail > doesn't fit to the topic and could lead to think twice before hitting on > [Send]. >
This might help. It certainly would not hurt. -Rob > > Marcus > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
