Hello Bodo, by doing some research on my own in the last days I've stumbled over another problem. All the RSS-readers I have tested are caching the news topics. When a ticket is closed, and the ticket is no longer listed in the rss-feed, the entry in the RSS-reader persists and is not deleted. I experienced this problem with IE7-RSS-Reader, Thunderbird RSS-Reader, Klipfolio.
I have been accessing the OTRS-database via a PERL-SOAP-Access-Script and created the feed with XML::RSS. Authentication was no issue with our installation as it is installed on an internal server with 3 agents who do have access to all queues. Für Rückfragen stehe ich Ihnen gerne zur Verfügung. Mit freundlichen Grüßen Stefan Tröndle Dipl.-Inform. (FH) [EMAIL PROTECTED] --------------------------------------------- EDV:Systemhaus Tröndle - providing solutions! Marianne Tröndle Josef-Schüttler-Straße 53 78224 Singen Fon +49 (0)7731 64433 Fax +49 (0)7731 68559 Internet http://www.troendle.de -------- Original Message -------- Subject: Re: [dev] Nagios-filter / Nagios integration (27-Mrz-2007 14:35) From: Bodo Bauer <[EMAIL PROTECTED]> To: stefan > Hi, > > in a brief internal chat about the idea of RSS feeds for OTRS one > interesting issue came up: What about authentication?. Googling the > issue I got the impression that the only way to restrit access to RSS > feeds is using HTTP Basic Auth. Which in itself is not the problem. I > think we cover that in OTRS by setting/checking the referring headers. > > The question is if all RSS clients can deal with this? Has anybody here > experience with restricted RSS feeds? > > BB > >
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