Do you know if its possible to use REGEXP when creating an ACL? I know what
is possible to do with Regexp, but I don't Really know how to use and I
don't know if it's possible to use in this case.
The case is, I'm creating this ACL to hide some services and sub-services
from a group of users.
The mother Service is called "IT" and have some sub services like
"IT::software", "IT::hardware", and sub sub queues like
"IT::software::SAP::Create User" or "IT::software::SIG". All this queues are
accessible for the "IT" group.
The system have other Services for other areas (it's a university) like
"Academic" and the subservices "Academic::Resend Certificated". There is a
group of users called "Academic". They can only deal with Academic queues
and services.
We would like to hide Academic services to IT atendents (users), and we
would like to hide IT services to Academic atendents (users).
I'm trying to do this with ACL restrictions, recommend by Martin:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
# Tickets on IT Queue
User => {
Group_rw => [
'Academic',
],
}
},
PossibleNot => {
Ticket => {
# Hides these Services
Service =>
['IT,'IT::software','IT::software::SAP','IT::software::SAP::Create User'],
},
},
};
As you can see, we must right every Service that is under IT Service. Is
there a way to user REGEXP in this line:
Service =>
['IT,'IT::software','IT::software::SAP','IT::software::SAP::Create User'],
So it will hide every service under IT that is already created and others
that will be created after?
Thanks,
Ronaldo Richieri
On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer <m...@otrs.com> wrote:
> Hi Ronaldo,
>
> On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:
>
> Guys, is there a way to connect SLA or Services to the Queues and not to
>> Customer?
>>
>> For Example, we have 2 queues: Software and Hardware
>>
>> And we like to display software services for those who only see software
>> queue and hardware services for those who only see hardware queue.
>>
>
> There are several ways to do so. The easiest one would be:
>
> a) Add all customers to all services.
>
> b) Create ACLs to restrict services to queues
>
> For more info about ACL see
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
>
> Ronaldo Richieri
>>
>
> -Martin
>
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--
Ronaldo Richieri
(15) 8818-2009
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