Привет Илья, The tidiest way of implementing this would be to develop a custom Postmaster module, see the Developer documentation. http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module
This way your code will run just when the emails are fetched and processed. You can then also modify the email if needed to add any results to it. Желаю всего хорошего. -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm 2010/2/18 Илья Чесноков <chesnokov.i...@gmail.com>: > Hello. > > Where can i put a piece of code, which will parse incoming messages, extract > login and password from them and add Customer User in OTRS? > I mean, what is the best way - do i need to write a plugin or modify > existing script, or something similar? > -- > Ilya Chesnokov > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
